Part-Time Airline Passenger Service Agents $19.35hr

About the Role

This position is responsible for providing total customer service to all people desiring to use customer or charter service by attentively listening to their needs, politely handling their inquiries promptly, and completing the required transactions. Additional responsibilities include ramp, aircraft cleaning, operations, and commissary duties as required.

Essential Duties and Responsibilities

• Processing customers' tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats
• Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
• Handling denied boarding situations, soliciting volunteers, accommodating customers, and providing hotel, meal, and taxi vouchers when appropriate
• Ensures FAA, Airline, and airport regulations are followed
• Enforces safety/security measures and protects sensitive zones
• Assists customers with special needs, i.e., customers who need assistance in boarding
• Completing sales reports
• Ad hoc assignments as requested by the Lead or Supervisor
• Other duties as assigned

Requirements and Qualifications

• Education: High School diploma or equivalent
• Experience: Minimum two (2) years Customer Service experience or the equivalent in related training and/or experience
• Must be at least 18 years old
• Must have a valid driver's license
• Must pass a ten (10) year background check and pre-employment drug test
• Must have authorization to work in the U.S. as defined in the Immigration Act of 1986
• Attend and complete the required training
• Read and write English
• Must be available to work varied hours, including swing and graveyard shifts, plus weekends and holidays
• Must be well-groomed

Skills and Competencies

• Excellent communication skills
• Able to read and write English; bilingual skills are a plus
• Ability to work efficiently under time constraints
• Possess basic computer skills with the ability to type 25 wpm
• Be pleasant with others on the job and display a good-natured, cooperative attitude
• Be reliable, responsible, and dependable, and fulfill obligations
• Attention to Detail
• Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations
• Accept criticism, deal calmly and effectively with high-stress situations, and be open to change (positive or negative) and considerable variety in the workplace
• Willingness to take on responsibilities and challenges
• Be sensitive to others' needs and feelings, and be understanding and helpful on the job
• Abiding by TSA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done

Physical Demands and Work Environment

• Must be able to carry 70-pound suitcase from the floor to 18 inches and carry 70-pound suitcase in front of you with both hands for up to 25 feet
• Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time
• Must have sufficient vision and ability to safely perform the position's essential functions
• Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered