Passenger Service Agent, FLL **$20.13/HR** Full-Time/Part-Time

About the role

This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions.

Additional responsibilities include ramp, aircraft cleaning, operations and commissary duties as required.

Responsibilities

• Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats
• Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
• Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate
• Ensures FAA, Airline, and airport regulations are followed
• Enforces safety/security measures and protects sensitive zones
• Assists Customers with special needs, i.e., Customers who need assistance in boarding
• Ad hoc assignments as requested by the Lead or Supervisor
• Completing sales reports

Requirements

• Must be able to work a flexible schedule including nights, weekends, and holidays
• Must have a valid driver's license
• Must pass a 10-year background check and pre-employment drug test
• Must be at least 18 years old
• Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986

Qualifications

• High School diploma or equivalent
• Minimum two (2) years Customer Service experience or the equivalent in related training and/or experience
• Possess basic computer skills with the ability to type 25 wpm
• Excellent communication skills
• Able to read and write English, bilingual skills a plus

Physical Demands

Must be able to carry 70-pound suitcase from the floor to 18 inches and carry 70-pound suitcase in front of you with both hands for up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time.

Must have sufficient vision and ability to safely perform the essential functions of the position.

Work Environment

Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.

Benefits

• Flight Benefits
• Paid Time Off

Pay

Starting wage $20.13 per hour

Schedule

Hours will vary based upon flight schedules. Number of weekly hours may increase or decrease due to seasonal flight changes.