Part-Time Administrative Assistant - Onsite

About the role

SPECTRUM Association Management is an HOA management company with over 20 years in business, headquartered in San Antonio and operating offices across Texas and Arizona. Recognized as a Best Places to Work employer for 17 consecutive years, the company emphasizes strong leadership, employee pride, and support through challenges such as COVID-19. This front‑desk administrator position focuses on creating and maintaining an exceptional customer‑service experience for homeowners, including welcoming visitors, processing payments, handling inquiries, and providing timely follow‑up.

Responsibilities

• Welcome homeowners in the office and receive payments
• Handle walk‑in billing questions
• Transfer calls to appropriate parties
• Respond to homeowners via Live Chat and email
• Work extensively with Outlook and correspondence‑tracking software
• Perform conflict de‑escalation and resolution with difficult or upset customers
• Follow up on outstanding issues
• Explain situations or billing issues face‑to‑face and provide billing support
• Deliver high‑level customer service through internal and external communications

Requirements

• Strong verbal and written communication skills
• Ability to understand and carry out oral and written requests
• Problem‑solving skills and detail‑oriented mindset
• Working knowledge of keyboard and software navigation
• Ability to multitask and learn quickly in a fast‑paced environment
• Customer‑service‑focused with teamwork ability
• Professional and accurate phone communication with homeowners
• Contribute to a positive team environment
• Demonstrate integrity, honesty, and alignment with Spectrum AM culture
• Strong organization and follow‑up capabilities
• Maintain a calming demeanor during phone interactions and peak times
• Anticipate client needs by continually evaluating the environment
• Provide renowned customer service by placing the customer first

Benefits

• Recognized as Best Places to Work since 2007!
• Fastest Growing Company – Fast Track 50 in 2020
• San Antonio‑based homeowners’ association management company
• Privately owned with over 20 years in business and no layoffs
• Work/Life balance
• 4 hours of holiday pay after six months for holidays that fall on the work schedule
• Part‑time employees (≥20 hrs/week) eligible for PTO; accrue 1.67 PTO hours per 40 hrs worked after six months
• Internal Learning and Development Management System
• Free in‑house medical clinic (San Antonio office; virtual appointments for other locations)
• Well‑structured career track plan with a 6‑month review

Pay

$20.00 per hour

Schedule

Monday, Wednesday, Thursday, and Friday (five hours per day)