Parlor Host / Front Desk Agent

About the role

The Albion Summit, a boutique property in the By Landmark portfolio, is seeking a Parlor Host / Front Desk Agent to join our team. The Albion Summit is a thoughtfully reimagined, 100-room boutique hotel set in a historic Summit, NJ landmark. Our mission is to find talent who are thoughtful, caring, and forward-thinking, and who will inspire, collaborate, and strive to achieve together.

Responsibilities

• Welcome arriving guests in the parlor and lobby with professionalism and warmth; set the tone for the stay from the moment they walk through the door
• Maintain a polished, attentive presence in the parlor, keeping the space welcoming and on-standard for a boutique property
• Serve as a knowledgeable ambassador for Felina, the Whiskey Lounge, our event spaces, and the Albion experience as a whole
• Provide concierge-level recommendations for dining, shopping, and attractions in Summit and the surrounding area
• Communicate effectively with the Felina and Whiskey Lounge teams to support a seamless guest experience
• Handle check-ins and check-outs in a friendly, efficient, and courteous manner
• Manage and modify reservations; respond to guest inquiries by phone, email, and in person
• Operate all relevant aspects of Cloudbeds, Flexkeeping, Akia, and other property systems
• Log and deliver packages, mail, and messages to guests and meeting rooms
• Deliver guest items such as luggage, amenities, and other requested items
• Comply at all times with property policies, standards, and regulations to support safe and efficient operations
• Have knowledge of and assist in emergency procedures as required
• Perform other duties as assigned, including supporting coworkers in other areas of the hotel and maintaining a clean, organized work area

Requirements

• 2 to 3 years of front desk or guest services experience; boutique hotel experience strongly preferred
• A polished, professional service style and a genuine commitment to elevated hospitality and meaningful guest engagement
• Detail-oriented, with the ability to multi-task and problem-solve in a fast-paced environment
• Strong written and verbal communication
• Operational knowledge of Microsoft Office; familiarity with Cloudbeds (PMS), Flexkeeping, and Akia, or the ability to learn these platforms quickly
• Familiarity with hotel products and guest services
• Knowledge of the Summit area and the desire to share local recommendations with guests
• A team player who contributes to a positive, collaborative environment

Qualifications

• Ability to perform the essential job functions consistently, safely, and successfully, in line with the ADA and all applicable federal, state, and local standards
• Must be able to lift and carry up to 25 lbs
• Ability to stand for the duration of the shift and climb steps regularly
• Ability to physically maneuver through work areas; bend, lift, carry, reach above shoulder height, and otherwise move comfortably in a constantly changing environment

Skills

• Polished, professional service style
• Attention to detail
• Effective communication skills
• Operational knowledge of Microsoft Office and PMS systems
• Familiarity with hotel products and guest services
• Knowledge of the Summit area

Benefits

• 401(k) with company match
• Health insurance for full-time employees
• Dining discounts across the Landmark Hospitality portfolio
• Career growth opportunities