Front Desk Agent

Location: Horseshoe Bay, TX (Lake LBJ / Central Texas Hill Country) • Full-Time

About the role

Nestled on 7,000 acres along the shores of Lake LBJ, Horseshoe Bay Resort is a premier destination offering exceptional guest experiences, world-class golf, outdoor recreation, and opportunities for professional growth. As a Front Desk Agent, you will be the first point of contact for guests and play a key role in creating a welcoming, memorable experience. You will deliver efficient, professional service throughout the guest stay, from arrival to departure.

Responsibilities

• Complete guest check-in, room assignments, and check-out procedures while accommodating special requests.
• Utilize the Agilysys property management system to manage reservations and guest profiles.
• Process guest billing, cash transactions, and end-of-shift balancing accurately.
• Maintain knowledge of room rates, resort amenities, daily activities, and local attractions.
• Respond to guest inquiries and resolve concerns in a professional and timely manner.

Requirements

• Strong verbal and written communication skills in English.
• Previous customer service experience required; hotel or resort experience preferred.
• Proficiency with computers and ability to learn new software systems quickly.
• Self-motivated with strong organizational and problem-solving skills.
• Team-oriented with a positive, professional attitude.
• High School Diploma or equivalent required.
• Valid Driver’s License with an acceptable motor vehicle record.

Qualifications

Preferred education: Associate’s or Bachelor’s degree in Hospitality and Resort Management or a related field.

Preferred behaviors: Team player, enthusiastic.

Preferred motivations: Growth opportunities, ability to make an impact.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Life, Disability, and Critical Illness Insurance
• Paid Vacation and Holidays

Perks

• Subsidized associate housing and shuttle service (where available)
• Limited access to resort amenities, including golf privileges based on occupancy
• Retail and dining discounts at the resort and participating Crescent Hotels & Resorts properties
• Weekly meal subsidies and associate events throughout the year