Front Desk Agent

Responsibilities

• Confirm reservations, assign rooms, and issue/activate room keys.
• Process payments including room charges, cash, checks, debit, and credit.
• Handle check-outs, resolve late and disputed charges.
• Answer, record, and process guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping for room readiness.
• Communicate parking procedures and dispatch bell staff or valet staff.
• Provide guests with directions and local information.
• Run daily reports, identify special requests, and check reports for accuracy.
• Complete designated cashier and closing reports.
• Cash personal checks and traveler's checks, count bank, balance receipts.
• Follow safety and security policies, report incidents.
• Adhere to company policies, maintain professionalism, confidentiality, and asset protection.
• Welcome guests according to company standards, anticipate and address service needs, assist individuals with disabilities.
• Speak clearly and professionally, answer phones with appropriate etiquette.
• Maintain positive relationships with colleagues.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for extended periods.
• Move, lift, carry, push, pull, and place objects weighing up to 10 pounds.

Qualifications

• High school diploma or equivalent.
• Experience in hospitality or customer service preferred.
• Ability to communicate effectively with guests and colleagues.
• Basic computer skills, including familiarity with point-of-sale systems.
• Knowledge of local area attractions and transportation options.

Skills

• Customer service skills
• Communication skills
• Computer literacy
• Attention to detail
• Problem-solving skills

Benefits

• Employee assistance program
• Employee discount
• Medical, Vision, and Dental Insurance options
• Holiday pay
• Free employee meal per shift
• Free parking
• Referral program

Pay

$17.00/hour

Schedule

Variated