Front Desk Agent

Responsibilities

• Complete all check-in and check-out procedures
• Oversee all reservations, including online and phone
• Complete room payments and verify identification
• Inform customers about payment methods and verify their credit card data
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond swiftly to any guest concerns in a professional manner
• Respond to clients’ complaints in a timely and professional manner
• Collaborate with the housekeeping team and assist the department when needed
• Up-sell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Perform other duties as directed and assigned

Skills

• Excellent communication skills (verbal and written)
• Strong interpersonal skills
• Ability to multitask and prioritize tasks effectively
• Proficiency in using office equipment (e.g., phone systems, printers, scanners)
• Knowledge of office management software
• Customer service-oriented mindset
• Attention to detail and accuracy
• Ability to handle difficult situations with patience and professionalism

Requirements

• Previous hotel / front desk agent experience is preferred
• Customer service attitude
• Must work well in stressful, high-pressure situations.
• Willingness to work at peak hours, which may include evenings, holidays, and weekends.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Excellent phone etiquette and communication skills
• Strong guest relations skills with the ability to provide personalized service