Parks and Recreation Coordinator

Main Functions

• Operational Oversight: Serve as a daily contact for rental scheduling, customer communication, and support.
• Systems Management: Coordinate and schedule facility use through recreation management software.
• Leadership & Training: Receive direction from Supervisor and effectively disseminate information to facility attendants, rental staff, and rink operations teams, providing clear guidance, training, and support.
• Service Quality Assurance: Ensure rental operations meet City service standards and deliver a positive customer experience.
• Weekend Operations: Support weekend programming and event procedures while providing supervision.
• Administrative Accuracy: Assist with invoicing, confirmations, and renter follow-up to ensure timely and accurate processing.

Program Support

• Program Expansion: Lead efforts to broaden offerings and increase community participation and engagement.
• Operational Monitoring: Track facility conditions, weather impacts, cancellations, and operational needs.
• Safety & Policy Education: Educate users on facility policies, procedures, and safety expectations.
• Resource Coordination: Inventory, organize, and coordinate equipment and supply needs for rink, rental, and program operations.
• Issue Management: Address onsite concerns, including scheduling conflicts, maintenance needs, and program-related issues.

Administrative & Reporting Duties

• Data & Reporting: Conduct rental audits, run program reports, and support survey evaluation processes.
• Regulatory Compliance: Support ADA and Minnesota Human Rights Act compliance.
• Operational Support: Create and maintain rink team schedule.

Essential Functions and Assigned Duties

• Responsive Communication: Provide timely responses to rental inquiries to reduce lost opportunities and provide exceptional customer experience.
• Relationship Building: Maintain professional relationships with renters, participants, and staff.
• Issue Reporting: Document and communicate concerns to Supervisors.

Minimum/Desirable Qualifications

• High School graduate or equivalent.
• Desirable Qualifications: BA/BS in Business Administration, Sports Management, related field or in progress.
• Experience with recreation management software.
• Experience supervising staff or volunteers.
• First Aid, CPR and AED Trained or can complete within 6 months.