Parking Supervisor - Salt Lake City, UT

Department: Commercial Parking Division

Reports to: Commercial Parking Manager

Schedule: Full Time / Part-Time | Non-Exempt

About the Role

The Supervisor helps ensure a smooth, safe, and organized parking experience for guests. This role includes directing traffic, assisting customers, monitoring the lot, and keeping the area clean and secure. The ideal candidate is friendly, detail-oriented, and comfortable working outdoors in all weather conditions.

The primary objective is to deliver great customer service while maintaining a safe, clean, and efficient parking environment. This includes helping guests, enforcing parking policies, and supporting overall lot operations.

Responsibilities

• Issue tickets, handle payments accurately, and track money and paperwork responsibly.
• Complete shift logs, track tickets and revenue, and document parking activity.
• Label keys, record vehicle details, and maintain organized records of parked cars.
• Check the lot regularly, report unsafe or suspicious activity, and ensure vehicles are parked securely and according to policy.
• Keep the parking area and booth clean and presentable; assist with light cleaning or janitorial tasks as needed.
• Help guests with payments and parking questions while maintaining a friendly, helpful attitude.
• Use radios appropriately, stay in contact with the team, and support a positive work environment.
• Arrive on time, follow company policies, and consistently maintain a professional appearance and attitude.
• Take on other tasks as needed to support operations, including attending training sessions and adapting to scheduling needs.

Requirements

• A high school diploma or GED is required.
• Previous customer service experience is preferred, but a positive, helpful attitude is essential.
• A valid driver’s license and reliable transportation are required.
• Must maintain a clean motor vehicle record, with no more than three moving violations within the past three years.
• Successful completion of a background check is required and must be maintained throughout employment.
• Must be able to stand, walk, and lift up to 50 pounds for extended periods.
• Comfortable working indoors and outdoors in various weather conditions.
• Must adhere to uniform and grooming standards and maintain a clean, professional appearance.
• Schedule flexibility is essential, as shifts may include nights, weekends, and holidays.

Skills

• Excellent communication skills through active listening, clear articulation, and a courteous, professional demeanor.
• Skilled in managing guest interactions with patience, empathy, and close attention to detail.
• Works collaboratively with team members, supervisors, and clients to ensure a seamless and positive service experience.
• May need to use a personal cell phone for work-related communications or to access mobile apps (reimbursement provided per company policy).

Benefits

• Medical, vision, and dental insurance
• Supplemental insurance: life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Paid time off
• Paid training
• Tuition assistance through Belleview University
• Nationwide discounts through Perks at Work

Pay

Hourly base rate (rates can vary by market). Overtime pay is provided for all hours worked over 40 in a workweek at one and one-half times the regular hourly rate. Rates will meet or exceed the applicable minimum wage in your work location.