Parking Service Monitor I

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.

About the role

Serves as a front-line provider of customer service and campus information to the Harvard Community and the general public for Parking Services. Provides support for all Parking Services field operations including monitoring of campus parking areas to ensure safe and reliable access and enforcement of University parking regulations.

This is a one-year term position.

Responsibilities

• Monitors and directs vehicle traffic at designated campus control points to ensure safe access to parking facilities, proper permit authorization, and customer satisfaction.
• Enforces Harvard University parking regulations throughout campus parking areas as required, including issuance of warning notices and parking violations and coordination of vehicle towing.
• Serves as a front-line provider of customer service and campus information to the Harvard Community and the general public.
• Acts as a highly visible representative of the University and the Parking Services unit, presenting a professional image in accordance with established uniform and appearance standards.
• Performs daily route inspections of parking lots and garages and reports on space availability, safety issues, and physical condition of parking facilities and equipment.
• Completes appropriate paperwork for parking facilities as directed by Parking Management.
• Works closely with other field services and office staff members to ensure effective coordination of service efforts through two-way radio communication.
• Performs deliveries of parking-related materials to departments throughout the University as directed by the Manager.
• Participates in integrated Transportation Services initiatives during special events such as student move-ins, move-outs, and commencement week activities to ensure safe and convenient campus accessibility.
• Performs related duties as required.

Working Conditions

• Emergency Status Designation: Critical Operations Personnel
• Must be willing and able to perform physically demanding work outdoors in all types of weather conditions.

Requirements

• High school diploma or equivalent with at least one year of customer service experience required.
• Must have legible handwriting and strong verbal communication skills.
• Cash handling may be required.
• Experience with a 2-way radio is a plus.
• Will be required to wear a uniform provided by the employer.
• Valid State driver’s license required. Driving history must meet Campus Services standards.

Pay

$22.00 - $23.00/hour

Schedule

Monday – Friday, 3:30 pm – 12:00 am

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental, and financial wellbeing. Benefits include, but are not limited to:

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts, and campus perks