Parking Enforcement Officer

About the role

Embodying the Virginia Tech motto of Ut Prosim (That I May Serve), the Facilities Division has responsibilities across multiple Virginia Tech campuses and throughout the Commonwealth of Virginia, always working to meet the needs of the University and anticipate the needs of those we serve. Facilities strives to be customer focused and operationally minded while offering a diverse group of services that support and enhance the Virginia Tech experience. We take pride in being a responsive, innovative, and inclusive workforce that are stewards of the resources entrusted to us.

Responsibilities

• Patrol University parking lots to ensure parking rules and regulations are observed.
• Operate a university vehicle to patrol and verify vehicles are parked in compliance with campus parking rules and regulations.
• Use a handheld computer and printer to issue parking citations daily.
• Contact the parking dispatcher to verify accurate customer and account information as needed.
• Work special events on campus such as graduation, move-in/out, football games, orientation, and other university-supported events.
• Assist with snow removal during inclement weather on campus, which may require additional hours outside the normal work schedule and even when the university is closed.
• Monitor parking signs on campus and report any problems to the supervisor.
• Tag, collect, store, and retrieve bikes on campus as needed.
• Assist motorists on the university campus by performing jump starts and lockouts and completing the required paperwork for these tasks.
• Provide directions and parking information to individuals on campus while maintaining a positive and professional attitude.
• Wear a departmental uniform, including items such as a two-way radio, body camera, and handheld computer.
• Perform other duties as requested by supervisor, take initiative to support the best interests of the department and a healthy work environment, and perform work aligned with the terms in the Standards of Business Conduct, Virginia Tech’s Principles of Community, and the university’s motto, Ut Prosim (That I May Serve).

Requirements

• Customer service experience with a proven ability to work with diverse customers.
• Strong interpersonal communication skills.
• Strong attention to detail.
• Ability to deal with conflict situations calmly and professionally.
• Basic computer skills.
• Ability to use a handheld device and printer without supervision.
• Current valid driver’s license with no restrictions.
• Ability to safely operate a motorized vehicle and/or a bicycle.
• Ability to move and handle up to 25 lbs.
• Ability to stand and walk for long periods of time.
• Ability to work in a variety of weather conditions.
• Availability to report to work during inclement weather conditions.

Preferred Qualifications

• Familiarity with the Virginia Tech campus.
• Previous security, parking enforcement, or related experience.
• Knowledge of university parking rules and regulations.
• Data entry experience.
• Experience using a two-way radio.
• Experience working in a higher education environment.