Parking Enforcement, Community Service Officer (CSO) – Student Assistant, Palm Desert Campus

About the role

Under direct supervision of the Parking Manager, Parking Enforcement Community Service Officers (CSOs) play an essential role in supporting the daily operations of the Parking and Transportation Services Department. As part of a student team dedicated to serving the Palm Desert campus community, you will assist with customer service, parking enforcement, and public safety support. CSOs serve as ambassadors of the department, ensuring a positive, safe, and welcoming experience for students, faculty, staff, and visitors.

Responsibilities

• Serve frequently as the first point of contact for the campus by greeting visitors and providing accurate information about parking permits, citations, campus facilities and services, as well as transportation options.
• Communicate professionally in person, by radio, phone, and electronically to assist customers with campus information, parking rules and regulations, citation inquiries, and general questions.
• Patrol campus parking lots, exterior, building interiors, and roadways on foot, bicycle, or departmental vehicle to monitor compliance with campus safety and parking regulations.
• Secure campus buildings and classrooms by locking and unlocking doors according to daily schedules.
• Perform building checks, ensuring doors, windows, and alarm systems are properly secured.
• Assist the Community Service Specialist to Issue parking citations using electronic handheld devices and provide information on citation appeal procedures.
• Assist motorists with services such as battery jumps and vehicle unlocks using department-approved equipment and safety protocols.
• Provide directions, general campus information, and safety escorts when requested.
• Assist the Community Service Specialist by setting up and removing cones, barricades, and signage for traffic control during campus events.
• Assist with administrative and clerical tasks such as filing, data entry, sorting mail, and organizing office materials.
• Maintain a clean, organized, and professional workspace and departmental vehicle.

Qualifications

• Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.
• Admission or registration as a CSU student.
• Maintain a 2.0 GPA or greater per semester and cumulative.
• Eligible to work in the United States.