Parking Community Service Officer

About the role

The Parking Community Service Officer (CSO) performs parking enforcement duties on both the Evanston and Chicago campuses and other services as necessary to support Evanston and Chicago campus safety and security.

Responsibilities

• When assigned to Parking Enforcement duties, under the general supervision of the Associate Director of Transportation & Parking:
  • issues citations, boots and tows vehicles;
  • maintains PARCs equipment;
  • performs parking office duties when assigned including selling parking permits, entering permit data and violations, and performing related clerical duties;
  • may operate departmental vehicles and is responsible for general condition and cleanliness of assigned vehicle;
  • performs vehicle lockouts and jump starts;
  • may assist in traffic direction duties for campus roads and driveways;
  • performs other duties as assigned.
• When assigned to transportation services, under the general supervision of a Commander:
  • assists with community policing efforts such as crime prevention talks, equipment set-up, distributing literature and scheduling events;
  • completes written reports;
  • sorts and compiles statistical records;
  • performs security or fire watch posting as necessary;
  • performs office and vehicle lockouts;
  • transports reports, documents, and bond money to circuit court as required;
  • provides relief for certain frontline and office administrative staff, as needed;
  • performs various errands for department or University business;
  • performs other duties as assigned.
• When assigned to fleet maintenance, under the general direction of a Commander or Shift Supervisor:
  • makes vehicle inspections to ensure proper equipment and operation;
  • performs equipment inventory and minor repairs;
  • transports department vehicles for service, repair, equipment installation, and cleaning.
• When assigned to the Residential Hall Security Program, under the general supervision of the CSO Supervisor:
  • Maintains close working relationships with residence hall staff and other campus partners;
  • monitors residents, visitors, employees, and vendors entering and exiting residence halls to ensure only authorized individuals are provided access;
  • ensures residence hall entrances are locked, when required;
  • conducts campus safety checks on foot or in a vehicle;
  • reports to the University Communications Center safety and security issues such as broken doors, locks, and windows, suspicious or prohibited activity, hazards, and other issues affecting the safety and security of the residence halls;
  • maintains guest logs and activity reports, provides room lockout assistance, and performs other related clerical duties as necessary;
  • maintains professionalism while enforcing safety and security protocols;
  • provides courteous and respectful information and assistance to students and others.

Qualifications

• High school diploma or the equivalent combination of education, training, and experience from which comparable skills can be acquired.
• Ability to read, write, and speak English clearly and correctly.
• Knowledge of proper use and care of radio, radio equipment, ticket writers, telephone, and computer and CCTV systems.
• Ability to handle and prioritize events occurring simultaneously.
• Possession of a valid driver's license in state of residency and ability to operate a motor vehicle in a safe manner at all times.
• Ability to successfully complete a field training program and six-month probationary period.
• Ability to satisfactorily complete a written exam to evaluate ability to perform successfully in the position.
• Ability to satisfactorily complete a comprehensive psychological exam administered by a licensed psychologist, and a financial and criminal background investigation completed by University Police, including criminal history/fingerprinting check and driving records check.
• Ability to pass drug screening.
• Possession of a Permanent Employee Registration Card (PERC), or the ability to acquire one within the first 90 days of employment by completing a 20 Hour Unarmed Security-Investigator Training Course at a state-licensed training facility.
• Ability to satisfactorily complete cardiopulmonary resuscitation (CPR) and automated external defibrillator (AED) training.
• Ability to establish and maintain satisfactory working relationships with peers, supervisors, students, faculty, staff, local police, and the general public.
• Applicants must submit to a criminal background check prior to employment.

Skills

• Basic computer skills and ability to learn new equipment.
• Good communication and interpersonal skills.
• Exhibit a positive attitude, personal integrity, and responsibility.

Benefits

At Northwestern, we are proud to provide meaningful and competitive benefits. The available benefits package for this position will include health, dental, vision, disability, and life insurance; paid vacation and holidays; paid medical/sick and parental leave; tuition benefits for the employee and dependents; pre-tax and flex spending accounts for commuting and dependent care; generous retirement savings options; and wellness programs. For a comprehensive overview of available benefits, including eligibility details, visit us at https://www.northwestern.edu/hr/benefits/index.html.

Professional Growth & Development

Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you’re interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.