Parking Enforcement Community Service Officer (CSO) – Student Assistant

About the role

Under direct supervision of the Manager, Parking Services, Student Assistant - Parking Enforcement Community Service Officers (CSOs) play an essential role in supporting the daily operations of the Parking and Transportation Services Department. As part of a student team dedicated to serving the campus community, you will assist with customer service, parking enforcement, and public safety support. CSOs serve as ambassadors of the department, ensuring a positive, safe, and welcoming experience for students, faculty, staff, and visitors.

Responsibilities

• Serve frequently as the first point of contact for the campus by greeting visitors and providing accurate information about parking permits, citations, and transportation services.
• Communicate professionally in person, by radio, phone, and electronically to assist customers with parking rules and regulations, citation inquiries, and general questions.
• Patrol campus parking lots, structures, and roadways on foot, bicycle, or departmental vehicle to monitor compliance with campus parking regulations.
• Issue parking citations using electronic handheld devices and provide information on citation appeal procedures.
• Assist motorists with services such as battery jumps and vehicle unlocks using department-approved equipment and safety protocols.
• Provide directions, general campus information, and safety escorts when requested.
• Assist the Community Services Specialist by setting up and removing cones, barricades, and signage for traffic control during campus events.
• Provide information to guests on campus directions, parking rules and regulations at the Information Center’s Service Window.
• Aid with administrative and clerical tasks such as filing, data entry, sorting mail, and organizing office materials.
• Maintain a clean, organized, professional workspace and departmental vehicle.

Requirements

• Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.
• Admission or registration as a CSU student. As a Bridge Student Assistant, the student need not be registered as a student but must have been enrolled as a CSU student the previous term and is registered for the following term.
• Maintain a 2.0 GPA or greater per semester and cumulative. Students must be enrolled in at least halftime units at CSUSB (6 units undergraduate; 3 units graduate).
• Eligible to work in the United States.

Qualifications

• Written and verbal communication skills, with the ability to interact professionally across diverse groups.
• Excellent customer service and conflict-resolution skills.
• Ability to learn and apply parking regulations and enforcement procedures accurately.
• Comfortable working independently while also contributing to a team environment.
• Organized, detail-oriented, and capable of managing multiple priorities in a fast-paced setting.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and adaptable to learning new software such as T2 Flex and citation systems.
• Prior experience in customer service, public safety, or administrative support is highly desirable.
• Must demonstrate reliability, professionalism, and discretion when handling sensitive information.
• Must be able to work both indoors and outdoors, sometimes in varying weather conditions.
• Must consistently demonstrate punctuality, accountability, and a commitment to department standards.