Parking Attendant / Ambassador - Wailua River

About the role

The Parking Lot Attendant/Ambassador supports the day-to-day operations of our parking facilities, ensuring a smooth operation and exceeding customer/client expectations.

Responsibilities

• Greet arriving and departing guests in a friendly and courteous manner.
• Act as traffic controller to direct incoming guests to available parking spaces.
• Perform vehicle counts on location throughout shift to ensure garage does not overfill available spaces.
• Ensure vehicles are parked according to lot layout, spacing, and site instructions.
• Distribute parking validation instructions or signage information when applicable.
• Adjust cones, barriers, and directional signage as needed.
• Control traffic at entrances and exits as needed.
• Monitor pedestrian crossings and ensure safe vehicle-pedestrian interaction.
• Pick up litter, debris, or objects that could damage vehicles or cause hazards.
• Aid with seasonal tasks (rain prep, heat precautions, storm readiness).
• Use respectful communication to assist guests with their questions, problems, and concerns, relay information to Operations Manager or Shift Lead as necessary.
• Immediately report any accidents, incidents or safety concerns to Operations Manager or Shift Lead.
• Follow established safety protocols at all times.
• Communicate professionally at all times with guests, clients, and teammates.

Requirements

• At least 18 years of age.
• Ability to work flexible schedules, including nights, weekends, holidays, and special events.
• Successfully pass a background check, in accordance with company policy and applicable laws.
• Authorized to work in the United States and able to provide documentation verifying eligibility, as required by the Department of Homeland Security.

Skills, Knowledge and Expertise

• Basic problem-solving skills and attention to detail.
• Excellent customer service and communication skills.
• Ability to follow safety procedures and report hazards.
• Previous customer service experience, preferred.