Park Manager

About the role

As Park Manager you supervise park employees, act as the main guest liaison, and ensure every visitor has a safe, enjoyable experience. You will interact with families and children of all ages while overseeing daily operations.

Responsibilities

• Attend to guests promptly, greet them warmly, and create a welcoming atmosphere.
• Monitor and evaluate employee performance to meet production goals.
• Create weekly employee schedules and audit attendance, timeclocks, and payroll records.
• Hire, onboard, and train qualified employees for open park positions.
• Handle personnel matters including performance evaluations, terminations, resignations, and job-abandonment cases.
• Open and close the park using keys or security codes.
• Communicate and document any guest or employee issues.
• Operate the check-in process: collect liability waivers, guest information (name, address, email, phone) via iPad, and process payments (cash, credit/debit card).
• Manage cash flow, register daily transactions, and provide accurate change.
• Verify billing accuracy on the POS system.
• Stock and organize the refrigerator with drinks, snacks, chips, and ice cream.
• Manage birthday party bookings, setups, and ensure customer satisfaction during events.
• Coordinate with third-party vendors for supplies, orders, or service requests.
• Collaborate with corporate teams and communicate through designated company channels.
• Monitor snack inventory and place orders with specified vendors to replenish stock.
• Regularly walk the park floor to ensure safety, enforce park rules, and address hazards.
• Clean restrooms and sanitize park structures (tables, chairs, playground equipment).
• Schedule and coordinate family events, ensuring smooth operation.
• Participate in weekly development meetings.
• Verify correct quantities of incoming supplies and communicate with suppliers.
• Audit Amazon accounts nationally across all Kids Empire parks.
• Assist with operational support via company chat channels.
• Perform other duties as assigned.

Physical Demands

• Constant standing, walking, bending, and twisting.
• Frequent use of both hands and good finger dexterity.
• Ability to work in noisy environments (e.g., children yelling, music).
• Tolerance for hectic, busy work environments during peak hours.
• Ability to work in confined or tight spaces.

Requirements

• High school diploma or equivalent qualification.
• Willingness to work weekends and holidays.
• Comfortable working with children.
• Proficient in operating an iPad.
• Strong communication, customer service, and conflict resolution skills.
• Leadership abilities and experience resolving conflicts.
• Ability to read and write in English.
• Capable of working independently and collaboratively in a fast-paced environment.
• Excellent organizational and time management skills with the ability to multitask and prioritize.
• Detail-oriented with strong accuracy in documentation and record-keeping.

Benefits

• Performance-based bonus upon meeting established KPIs.
• Health insurance.
• Voluntary dental and vision coverage.
• Voluntary supplemental accident and hospital insurance.
• Employee Assistance Program (EAP).
• Voluntary life insurance.
• Free group basic life and AD&D insurance.
• Pet insurance.
• Recreational discounts.
• 401(k) matching.