Park Manager

About the role

The Park Manager supervises park employees, serves as the main contact between guests and Kids Empire, and ensures guest satisfaction, safety, and a positive experience for families and children of all ages.

Responsibilities

• Attend to guests promptly, greet them, and create a welcoming atmosphere.
• Ensure employees perform duties satisfactorily and meet production goals.
• Create weekly employee schedules and audit attendance/timeclocks.
• Hire qualified employees and handle HR tasks, including terminations, resignations, and job abandonment cases.
• Conduct performance evaluations and park assessments.
• Train team members on job duties.
• Open and close the park using keys or a code.
• Communicate guest or employee issues to appropriate channels.
• Operate the check-in process, including liability waivers and guest information collection via iPad.
• Manage front cash counter operations, including cash and card transactions, and provide accurate change.
• Verify billing transactions on the POS system.
• Organize and restock refrigerated items (drinks, snacks, chips, ice cream).
• Manage birthday party bookings, setups, and customer satisfaction during events.
• Coordinate with third-party vendors for supplies, orders, or requests.
• Work closely with corporate teams and communicate via company channels.
• Monitor snack inventory and order replenishments from specified vendors.
• Regularly walk the floor to ensure safety, rule compliance, and hazard-free environments.
• Clean restrooms and sanitize park structures (tables, chairs, playground equipment).
• Schedule and coordinate family events, ensuring efficient operation.
• Participate in weekly development meetings.
• Verify correct quantities of incoming supplies and communicate with suppliers.
• Audit Amazon accounts nationally across all Kids Empire parks.
• Assist with operational chats and service requests.
• Perform other duties as assigned.

Physical Demands

• Constant standing, walking, bending, and twisting.
• Frequent bilateral hand movements and good finger dexterity.
• Ability to work in noisy environments (e.g., children yelling, music).
• Tolerance for hectic and busy work environments during peak hours.
• Ability to work in tight or confined spaces.

Requirements

• High school diploma or equivalent qualification required.
• Willingness to work weekends and holidays.
• Experience working with children.
• Proficiency in operating an iPad.
• Strong communication, customer service, and conflict resolution skills.
• Leadership skills and ability to resolve conflicts effectively.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational and time management skills, with the ability to handle multiple tasks.
• Detail-oriented with accuracy in documentation and record-keeping.
• Ability to read and write in English.

Benefits

• Performance-based bonus upon meeting established KPIs.
• Health Insurance.
• Voluntary Dental and Vision Insurance.
• Voluntary Supplemental Accident and Hospital Insurance.
• Employee Assistance Program (EAP).
• Voluntary Life Insurance.
• Free Group Basic Life and AD&D Insurance.
• Pet Insurance.
• Recreational Discounts.
• 401(k) Matching.