Park Manager

About the role

Park Manager is responsible for supervising park employees in their daily work activities, serving as the primary contact between guests and Kids Empire. The role ensures guest satisfaction, resolves complaints, and addresses questions or concerns from both guests and employees. Park Managers guarantee that guests have an excellent and safe experience while interacting with families and children of all ages.

Responsibilities

• Attend to guests promptly, greet them, and create a welcoming atmosphere.
• Ensure employees perform job duties satisfactorily and meet production goals.
• Create weekly employee schedules and audit attendance and timeclocks.
• Hire qualified employees for available park positions.
• Handle, manage, and document employee-related cases, including terminations, resignations, and job abandonment.
• Conduct performance evaluations and park assessments for employees and facilities.
• Train team members on key job duties.
• Open and close the park using keys or a code.
• Communicate guest or employee issues to appropriate channels.
• Operate the check-in process, including liability waivers and guest information collection via iPad.
• Manage front cash counter operations, including handling cash and card payments, providing change, and verifying POS transactions.
• Organize and stock refrigerators with drinks, snacks, chips, and ice cream.
• Manage birthday party bookings, setups, and ensure customer satisfaction during events.
• Coordinate with third-party vendors for supplies, orders, or requests.
• Work closely with corporate teams and communicate via proper company channels.
• Monitor and order snack inventory to maintain sufficient stock.
• Regularly walk the floor to ensure safety, rule compliance, and hazard-free environments.
• Clean restrooms and sanitize park structures, including tables, chairs, and playground equipment.
• Schedule and coordinate family events, ensuring efficient operation.
• Participate in weekly development meetings.
• Verify correct quantities of supplies upon arrival.
• Communicate with suppliers and third parties.
• Set up time and attendance systems and audit Amazon accounts nationally across all Kids Empire parks.
• Provide assistance in operations chats.
• Perform other duties as assigned.

Physical Demands

• Constant standing, walking, bending, and twisting.
• Frequent bilateral hand movements and good finger dexterity.
• Ability to work in noisy environments, such as children yelling and music.
• Tolerate a hectic and busy work environment during peak hours.
• Work in tight or confined spaces.

Benefits

• Performance-based bonus upon meeting established KPIs.
• Health Insurance.
• Voluntary Dental and Vision coverage.
• Voluntary Supplemental Accident and Hospital Insurance.
• Employee Assistance Program (EAP).
• Voluntary Life Insurance.
• Free Group Basic Life and AD&D Insurance.
• Pet Insurance.
• Recreational Discounts.
• 401(k) Matching.

Requirements

• High school diploma or equivalent qualification required.
• Willingness to work weekends and holidays.
• Experience working with children.
• Proficiency in operating an iPad.
• Strong communication, customer service, and conflict resolution skills.
• Leadership skills and ability to resolve conflicts effectively.
• Ability to work independently and read/write in English.
• Capability to work independently and collaboratively in a fast-paced, dynamic environment.
• Strong organizational and time management skills with the ability to handle multiple tasks and priorities.
• Detail-oriented with accuracy in documentation and record-keeping.