Park Manager

About the role

Park Manager is responsible for supervising the park employee’s performance in their daily work activities. The Park Manager serves as a contact between guests and Kids Empire. They are responsible for ensuring guest satisfaction, resolving complaints, and addressing any questions or comments that guests or employees may have while present at Kids Empire. Park Managers ensure the guests are having an excellent and safe time, while at Kids Empire. Must interact with families and children of all ages.

Responsibilities

• Attend to guests as quickly as possible, greet them accordingly, and make them feel comfortable in the ambiance of the park.
• Perform job duties satisfactorily and achieve production goals.
• Create weekly schedules.
• Audit schedules, attendance, and timeclocks.
• Hire qualified employees for park positions available.
• Handle, manage, and document statements, terminations, resignations, and job abandonment cases.
• Conduct performance evaluations and multiple park assessments for the park and the employees.
• Train team members to perform the key elements of their job duties.
• Open and close the park via using keys or a code.
• Communicate any guest or employee issues.
• Operate the check-in process by having guests sign the liability waiver and provide guest information such as address, name, email address, and phone number using an iPad.
• Operate the front cash counter for receiving the exact bill amount from the guests, manage the cash flow by registering the amount transactions on a daily basis, take payment from guests by cash or card (credit card/debit card), and provide exact change to the guest if the payment is made by cash.
• Operate the billing transactions accurately by verifying the amount displayed on the POS.
• Organize the refrigerator with drinks, snacks, chips, and ice cream.
• Manage birthday party bookings and setups and ensure customer satisfaction during the events.
• Manage third-party vendor supplies, orders, or requests.
• Work closely with all corporate teams and communicate via the proper company channels.
• Check snack inventory is sufficient and order snacks from specified vendors to replenish stock.
• Walk the floor regularly to monitor for unsafe hazards and ensure guests are following the park attendance rules, regulations, and guidelines.
• Clean restrooms and sanitize all park structures, including tables, chairs, and playground structures.
• Schedule and coordinate family events and assist events to operate efficiently.
• Conduct weekly meetings with development.
• Verify all correct quantities arrive.
• Speak with suppliers and third parties.
• Set up time and attendance.
• Conduct Amazon account audits nationally among all Kids Empire parks.
• Provide services assistance for the operations chats.
• Perform other duties as assigned.

Physical Demands

• Stand, walk, bend, twist constantly.
• Frequent bilateral hand movements.
• Good finger dexterity.
• Must be able to work in noisy environments created by guests such as children yelling and music.
• Must be able to tolerate a hectic and busy work environment during peak hours.
• Must be able to work in a tight structure.

Benefits

• Performance-based bonus upon meeting the established KPIs
• Health Insurance
• Voluntary Dental and Vision Insurance
• Voluntary Supplemental Accident and Hospital Insurance
• Employee Assistance Program (EAP)
• Voluntary Life Insurance
• Free Group Basic Life and AD&D Insurance
• Pet Insurance
• Recreational Discounts
• 401(k) Matching

Qualifications

• High school diploma or equivalent qualification required.
• Must work weekends and holidays.
• Able to work with children.
• Operate an iPad.
• Strong communication skills, customer service skills, and conflict resolution skills.
• Leadership skills and strong conflict resolution skills.
• Work independently.
• Read and write in English.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Strong organizational and time management skills with the ability to handle multiple tasks and priorities.
• Detail-oriented and able to maintain accuracy in documentation and record-keeping.