Parenting Center Coordinator

Customer Service

• Communicate in a professional, warm and patient manner with patrons to assist in answering questions or issues in person or via phone or email.
• Keep current and potential families up to date on programs and activities, in conjunction with the Customer Care department, including a consistent newsletter and other important announcements for current families.
• Attend Parenting Center programs to welcome guests and provide support to program leaders before and after classes and events.
• Support leaders/teachers with classroom supplies, ensuring that all necessary materials and equipment are in place for classes, open houses and parent meetings.
• Prepare and submit room set up requests and coordinate with the facilities department to ensure that rooms are properly set up, in a timely manner, with all the required furniture, equipment and materials.
• Cooky virtual programming ensuring that instructors and patrons can attend.

Technical/Digital

• Draft and maintain program contracts with responsibilities for DocuSign.
• Draft and maintain contracts and letters of agreement for all instructors.
• Manage billing and associated paperwork for programs.
• Process invoices using Ramp, coordinate payroll with Parenting Center staff and Payroll Department.
• Produce reports and rosters using Tessitura and Traction Rec (Salesforce).
• Respond in a timely manner to patron emails and family requests for information or support relating to Parenting Center’s programs and activities, including program information, billing, refunds, etc.
• Aid in the program scheduling for all classes on a trimester basis.
• Aid in drafting and reviewing catalog and web content; responsible for managing program offerings from seasonal load through website upload, and submitting program and event updates to all relevant parties.
• Might be assigned other tasks and duties reasonably related to their job responsibilities i.e. subbing in classes when needed.

Qualifications

• Bachelor's degree
• Strong proficiency in Microsoft Word, Excel and Power Point.
• Experience using Salesforce preferred.
• Experience with Constant Contact, MailChimp or a similar platform is a plus.
• Previous experience working in an administrative capacity with keen attention to detail required.
• Strong written and verbal communication skills with an articulate and welcoming telephone manner.
• Ability to multitask, prioritize, and demonstrate excellent time management skills.
• Pro-active self-starter, with the ability to work effectively both individually and in a team setting.
• Proficiency using social media platforms preferred.
• Experience and interest in early childhood education programming preferred.

Pay

$50,000 - $60,000

The actual compensation offered will be based on a number of factors including, but not limited to the qualifications of the applicant, years of relevant experience, level of education attained, and certifications or other professional licenses held.

Schedule

40 hours per week with a typical schedule of Monday to Friday 8:30am to 5:30pm with a daily 1-hour unpaid meal break.

Flexibility of hours may be required, with the occasional requirement to support evening or early programming.