Parent Partner - Behavioral Health & Wellness

About the role

The Parent Partner BHW supports clinical engagement, system navigation, and family stabilization efforts across Behavioral Health and Wellness (BHW) programs. Acts as a liaison for caregivers involved with child-serving systems, builds trust, reduces stigma, and promotes caregiver participation in mental health and related services.

Essential Duties

• Serves as a peer mentor and advocate to caregivers of children involved in BHW services, helping them understand, access, and participate in their child’s treatment plan.
• Uses lived experience to establish rapport, normalize family experiences, and increase caregiver engagement in behavioral health, educational, and social services.
• Guides families through systems including DCFS, DMH, Regional Center, and school-based supports (IEP/504), with a focus on culturally responsive and trauma-informed care.
• Provides referrals and warm handoffs to internal and external community resources as needed to support family stabilization.
• Participates in interdisciplinary meetings, case reviews, and care coordination activities, representing caregiver perspectives and needs.
• Maintains accurate case notes, tracks outreach efforts, and submits required documentation in compliance with program standards.
• Encourages caregiver participation in support groups, workshops, and psychoeducational activities.
• Supports crisis de-escalation and family conflict resolution under guidance from clinical team.

Additional Duties

Maintains working knowledge of community-based programs and maintains an updated resource directory relevant to BHW families. Other duties and special projects as assigned.

Qualifications

• High school diploma or general education degree (GED) required.
• Lived experience caregiving within systems such as mental health (MHS), probation, DCFS, Regional Center, or IEP required.
• Minimum one year of experience supporting families through child-serving systems, preferably in behavioral health, child welfare, or juvenile justice, or community-based settings.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The physical, mental & environmental conditions in which the work is performed. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this position.

Compensation

$23.88 USD - $28.66 USD

Benefits

• Generous paid PTO, plus 10 paid holidays and CII is closed between Christmas and New Year
• Excellent medical, dental, and vision insurance for eligible employees and qualified dependents
• 403b Retirement Plan with employer contribution for eligible employees
• Up to $4,500 in tuition reimbursement per calendar year
• Eligible for the Public Service Loan Forgiveness program
• Flexible Spending Account (FSA) & Health Savings Account (HSA)
• Employer paid Life and AD&D Insurance
• Voluntary Supplemental Insurance
• Opportunity for growth & advancement
• Professional development & continued training
• Team building & bonding through company sponsored events & activities