Parent Partner

About the role

The Parent Partner BHW supports clinical engagement, system navigation, and family stabilization efforts across Behavioral Health and Wellness (BHW) programs. Acts as a liaison for caregivers involved with child-serving systems, builds trust, reduces stigma, and promotes caregiver participation in mental health and related services.

Responsibilities

• Serves as a peer mentor and advocate to caregivers of children involved in BHW services, helping them understand, access, and participate in their child’s treatment plan.
• Uses lived experience to establish rapport, normalize family experiences, and increase caregiver engagement in behavioral health, educational, and social services.
• Guides families through systems including DCFS, DMH, Regional Center, and school-based supports (IEP/504), with a focus on culturally responsive and trauma-informed care.
• Provides referrals and warm handoffs to internal and external community resources as needed to support family stabilization.
• Participates in interdisciplinary meetings, case reviews, and care coordination activities, representing caregiver perspectives and needs.
• Maintains accurate case notes, tracks outreach efforts, and submits required documentation in compliance with program standards.
• Encourages caregiver participation in support groups, workshops, and psychoeducational activities.
• Supports crisis de-escalation and family conflict resolution under guidance from clinical team.

Qualifications

• High school diploma or general education degree (GED) required.
• Lived experience caregiving within systems such as mental health (MHS), probation, DCFS, Regional Center, or IEP required.
• Minimum one year of experience supporting families through child-serving systems, preferably in behavioral health, child welfare, or juvenile justice, or community-based settings.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Additional Duties

Maintains working knowledge of community-based programs and maintains an updated resource directory relevant to BHW families. Other duties and special projects as assigned.

Physical Demands

• Stand: 1/3 - 2/3
• Walk: 1/3 - 2/3
• Sit: 1/3 - 2/3
• Reach with hands and arms: 2/3+
• Use hands to finger, handle, or feel: 2/3+
• Climb or balance: -1/3
• Bend, kneel, crouch, or crawl: -1/3
• Talk or hear: 2/3+
• Taste or smell: None
• Carry, push or pull: -1/3
• Lifts Weights or Exerts Force: Up to 10 pounds: -1/3
• Up to 25 pounds: -1/3
• Up to 50 pounds: None
• Up to 100 pounds: None
• More than 100 pounds: None
• Vision Requirements: No special vision requirements.

Work Environment

• Time Spent: 1/3 - 2/3
• Environmental variables that may be indicated as applicable to the position: Working near mechanical parts: None
• Work in high, precarious places: None
• Fumes or airborne particles: None
• Toxic or caustic chemicals: None
• Outdoor weather conditions: -1/3
• Extreme cold (non-weather): None
• Extreme heat (non-weather): None
• Risk of electrical shock: None

Compensation

$23.88 USD - $28.66 USD

Benefits

• Generous paid PTO, plus 10 paid holidays and CII is closed between Christmas and New Year
• Excellent medical, dental, and vision insurance for eligible employees and qualified dependents
• 403b Retirement Plan with employer contribution for eligible employees
• Up to $4,500 in tuition reimbursement per calendar year
• Eligible for the Public Service Loan Forgiveness program
• Flexible Spending Account (FSA) & Health Savings Account (HSA)
• Employer paid Life and AD&D Insurance
• Voluntary Supplemental Insurance
• Opportunity for growth & advancement
• Professional development & continued training
• Team building & bonding through company sponsored events & activities

Contingencies

• Influenza immunization or declination
• Covid-19, MMR and Tdap immunizations
• Education verification
• Reference check
• Background fingerprint clearance (FBI, DOJ, CACI) conducted by the California Department of Social Services
• Drug and alcohol screening
• Tuberculosis screening