ParaTransit - Dispatcher (Go Wake)

Requirements

• Minimum of two (2) years of general work experience, including driving experience and customer service experience.
• Absolutely must be a minimum of 18 years of age.
• Must have been a licensed driver for at least two (2) years.
• Ability to work under time constraints and deadlines.
• Problem-solving, conflict resolutions and analytical abilities.
• Good computer skills.
• A Valid Driver's License.
• No criminal convictions or DWI, DUI, assault, or possession.
• Must be able to multi-task.

Responsibilities

• Collaborates with routing specialists and schedulers to optimize routes.
• Dispatch drivers using information provided by the clients through the reservation department and the online reservation application.
• Reviews and responds to all incoming calls, confirming all details with the client.
• Reviews reservation two weeks out and discusses with the client availability to review online reservations.
• Initiates all outbound calls to the city connect and access.
• Troubleshoots and resolves potential pick-up problems before they result in service issues.
• Ensures service on missed pick-ups by coordinating driver movement in the field.
• Affords assistance in determining the daily level of driver staffing to provide the best mix of responsiveness and productivity.
• Prefer Ecolane and/or ParaTransit Experience.

Education Requirement

• A high school diploma or GED is required.

Benefits

• Vacation
• Sick time
• Life & Accident Insurance
• Medical, Dental, and Vision Insurance
• Wellness Program
• Retirement savings plan (401 K)

Pay Rate

$ 19.50/HR

Schedule

Flexibility required

Compétences

• Customer Service
• Dispatcher experience
• Transit experience helpful