Dispatcher - Paratransit Services

About the role

Dispatchers play a pivotal role in delivering impeccable customer service to clients and passengers. They are responsible for scheduling and dispatching operators and drivers, ensuring the efficient operation of vehicles dedicated to passenger transport. Dispatchers meticulously manage records, logs, and schedules of incoming calls, monitoring and controlling actions taken during each interaction.

Responsibilities

• Assign transportation services efficiently and maintain accurate check-out logs
• Assign stand-by or extra-board operators during operator absences, increased service volumes, or to minimize service disruptions
• Maintain attendance logs for operators and relevant staff, and assign vehicles considering preventive maintenance schedules and capacity needs
• Maintain two-way communication with operators, providing information on customers, cancellations, and directional assistance as needed
• Monitor operators and trip status, adjusting and reassigning as necessary to ensure on-time performance
• Maintain scheduling and performance data during real-time operations, and document daily events related to service accurately and appropriately
• Communicate effectively with operations staff regarding scheduling or passenger issues
• Maintain a professional demeanor and appearance at all times, and handle multiple tasks accurately and effectively in a fast-paced environment
• Effectively direct employees in the performance of their duties, and perform other duties as assigned to ensure the efficient operation of the department

Qualifications

• High school diploma or equivalent (G.E.D.)
• Minimum age of 21 years
• At least one (1) year of dispatch operations experience within the transportation industry

Skills

• Excellent communication skills with the ability to adapt to changing situations and actively listen to feedback
• Customer service-oriented mentality with keen attention to detail
• Demonstrated poise, tact, diplomacy, good judgment, and discretion
• Proficiency in both verbal and written communication
• Detail-oriented, well-organized, with effective time management skills
• Proven customer service and interpersonal skills
• General knowledge of Windows-based computer operating systems and Microsoft Office
• Ability to work collaboratively as a member of a team, and professional interaction with internal and external customers on all levels
• Adaptability and flexibility in a fast-paced environment, and competence in using a multi-line phone system and managing multiple tasks concurrently

Benefits

• Competitive Pay
• Advancement Opportunities
• Medical, Dental, Vision, Disability and Life Insurance
• 401K With Employer Match
• 7 Paid Holidays
• Paid Sick Leave
• Paid Vacation
• Great Coworkers!

Pay

$18.30 per hour, paid biweekly

Schedule

On-site; Full-Time, located at MARTA Mobility – 1040 Brady Avenue, Atlanta, GA 30318, with limited travel requirement outside of the immediate area