Paramedic II (Medical Technician)

About the role

The Paramedic II plays a pivotal role in delivering hospital-level acute care directly in patients' homes as part of an innovative hospital-at-home care model. This role uses clinical ability, mobile technology, and interdisciplinary teamwork to ensure high-quality, patient-centered care outside traditional hospital walls.

Responsibilities

• Conduct thorough physical exams and assess the home environment for safety and factors that may impact recovery or the plan of care.
• Identify and escalate any deviations that could compromise patient outcomes.
• Serve as an on-site extension of the virtual care team. Maintain real-time communication with the remote command center nurse and physician to report findings, collaborate on care decisions, receive treatment orders, and ensure all aspects of the care plan are executed safely and effectively.
• Respond to crisis situations and rapid response alerts in the home environment, providing necessary interventions based on hospital orders and standing order protocols.
• Deliver personalized education regarding disease management, medication regimens, treatment expectations, and when to seek help. Use both verbal coaching and written materials to reinforce understanding.
• Document all assessments, interventions, communications, and outcomes in the electronic health record (EHR) system(s) in real time. Ensure care is delivered according to program protocols and clinical standards.
• Collaborate with physicians, advanced practice providers, case managers, social services, and community partners to ensure continuity of care. Act as a liaison between the patient and healthcare system to eliminate gaps in care or missed services.
• Take part in research initiatives, support program development, and mentor new staff as directed by leadership. Represent the program in community outreach or quality improvement activities when needed.
• Drive a DispatchHealth branded vehicle to patient homes and manage daily supplies and equipment.
• Don and doff PPE appropriately and maintain strict infection prevention practices.

Requirements

• Active Paramedic (EMT-P) certification.
• Minimum 2 years of patient-facing clinical experience.
• BLS (American Heart Association) certification.
• Valid driver's license with a clean driving record.
• Strong customer service, communication, and technology skills.
• Experience gathering comprehensive patient histories and documenting in EMR systems.
• Previous experience with procedural skills such as vascular access, medication administration, wound care, etc.
• Ability to drive and sit in a car for long periods (day and night).
• Ability to climb up to three flights of stairs while carrying equipment.
• Ability to push, pull, and lift up to 50 lbs.
• Ability to perform patient care in nontraditional or confined spaces.
• Visual and auditory ability to perform point-of-care testing such as EKGs, blood draws, taking vital signs, and patient assessment.
• Ability to provide patient care in non-traditional or smaller spaces with limited room for movement.
• Ability to hear with or without accommodation.

Qualifications

• High school diploma or GED.

Skills

• Strong clinical judgment.
• Excellent organizational skills.
• Ability to remain calm in fast-paced and dynamic environments.

Benefits

• Average of 6–8 patient visits per shift.
• Nights, weekends, and holidays included in scheduling rotation.
• Paid clinical training and ongoing development.
• Company-provided vehicle, equipment, and mobile technology.

Pay

$37 an hour.

Schedule

Flexible 10-hour shifts (market based).