Paid HelpDesk Intern

Continental Properties is looking for a Fall 2026 HelpDesk Intern to join our team of IT professionals. You’ll be the first point of contact for helping team members with technical questions and troubleshooting. You’ll work closely with our service desk team to solve issues, handle requests, and assist with hardware upgrades. This role is a great opportunity to build both technical and communication skills while collaborating with people across the organization. You will report to our Helpdesk Supervisor and work onsite at our Home Office located in Menomonee Falls, WI.

Responsibilities

• Respond to first-level Helpdesk requests and provide technical support and problem resolution.
• Communicate and coordinate with end-users through the ticket management system.
• Setup, configure and test Windows image on laptops and desktops.
• Configure peripheral equipment network at new workstations.
• Support IT-Team and organizational projects.

Requirements

• Currently enrolled in, or completed degree program in computer science, network administration, or other computer-related field.
• Prior IT-related work experience (helpdesk, technical support, or similar) strongly preferred.
• Understanding of Windows and Mobile operating systems.
• Must be able to work a minimum of 30 hours per week during the Fall 2026 semester.

Pay

$20.00 - $25.00 per hour

Benefits

• Foundational Experiences: Through our internship program, you will build upon your skills and work on projects that make an impact.
• Career Growth: You'll have the tools, training, and opportunities to build a foundational career in your field of interest. As an intern, you gain experience through hands-on training, meaningful project work, collaboration, and applicable on-the-job experience. Interns are exposed to all areas of our business to further their learning and professional growth.
• Balance: Recharge with vacation time, paid holidays, and half-days on Fridays during designated months.
• Community & Connection: Build relationships through informal gatherings, lunches, community and company events, volunteer opportunities, and a vibrant social culture.
• Culture of Belonging: The Continental IDEA (Inclusion, Diversity, Equity, & Allies) is our commitment to evolving our culture where team members feel a sense of belongingness each day. Our You Belong Here Initiative and Business Resource Groups focus on fostering an inclusive and equitable work environment for all.