Packout Fulfillment Coordinator

Job Summary

The Pack-Out Project Coordinator and Fulfillment Processing manages customer service activities related to the production schedule and the coordination of Packout activities from beginning to end as well as processing shipping orders for fulfillment clients. The Packout Project Coordinator also assists in negotiations of rates from outside trucking companies and issues purchase orders as needed in relation to role.

Job Function

• Receive orders from email or WMS
• Pull materials required for shipments
• Pack and process parcel services per clients’ guidelines
• Create estimates for parcel orders
• Process Chep orders and communicate with representatives
• Create reports for orders proceeded and communicate daily for orders completed
• Create weekly reports inclusive of orders proceeded and hours invested
• Arrange carriers for bulk pickups
• Maintain order monitoring in Shopify
• Generate shipments to update inventory
• Monitor EDI transmitted reports
• Communicate to clients on questions and rush orders
• Perform inventories and update system

Core Competencies

• High ethical standards
• Models and supports organization's goals and values
• Adapts to changing conditions
• Demonstrates persistence and overcomes obstacles
• Conducts themselves in an honest and trustworthy manner
• Does not pursue their own individual objectives to the detriment of company goals
• Sets an example for others to follow
• Does the right thing
• Operates with a customer service orientation internally and externally
• Buils strong, positive relationships with all stakeholders
• Acts as an owner of the business and instills that same attitude and level of action in others
• Is proactive in taking responsibility for all outcomes/results and avoids 'pointing fingers'
• Helps to create and maintain a strong feeling of belonging in the immediate and overall team
• Regularly involves others in decisions that affect their job or work environment
• Participates as a team player and establishes strong working relationships to deliver positive results
• Strong project management skills, including the ability to prioritize, balance, and manage multiple efforts with strong results/goal orientation
• Uses time effectively, prioritizes and organizes work flow; can orchestrate multiple activities at once
• Agility and personal adaptability with the ability to successfully manage multiple priorities with a high sense of urgency in a rapidly changing environment
• Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work
• Learns quickly when facing new problems; a relentless and versatile learner; open to change; strives for continuous improvement of self and processes
• Excellent communication (oral and written) and interpersonal skills with the ability to convey information and ideas in a variety of media, tactful, confident, at all levels, internal and external
• Must have strong interpersonal skills and ability to manage multiple projects in a rapidly changing environment