Package Concierge

BLT is seeking an outgoing, customer service-focused individual who enjoys making a difference in people’s lives. The Concierge is a key member of the property management team, with plenty of opportunity to develop strong relationships and build your career.

About the role

The Concierge provides superior customer service, possesses detailed knowledge of company policy and procedures, and performs essential functions as they relate to the maintenance and accessibility of the building.

Schedule

Monday–Friday, 12:00 PM to 8:30 PM

Responsibilities

• Oversees the provision of all services at the front desk of the luxury residential building.
• Promptly answers phone calls, requests, and concerns, while responding to all resident inquiries in a professional and timely manner.
• Assists residents with move-in and move-out procedures.
• Warmly welcomes residents, guests, and vendors. Ensures that all visitors have been properly registered.
• Adheres to emergency key procedures, manages key insurance policy, and controls keyboard.
• Provides and coordinates resident services including but not limited to: package handling, dry cleaning, event planning, local directions, and courtesy calls.
• Performs additional tasks and clerical duties as assigned by supervisor.

Requirements

• 1+ year experience as a concierge, or 2+ years’ experience in a hospitality role.
• Must demonstrate commitment to deliver outstanding customer service.
• Self-motivated, trustworthy, and works with limited supervision.
• Ability to set priorities, handle multiple tasks, and meet deadlines.
• Strong interpersonal and communication skills.
• Proficient in Microsoft Office.
• High school diploma or GED; college education preferred.
• Must be 21 years of age or older to comply with regulations for accepting packages containing alcohol.

Physical Requirements

• Must be able to lift and carry packages over 25 lbs on a regular basis.
• Ability to stand, walk, bend, and reach throughout the shift.

Benefits

• Competitive pay.
• Medical insurance.
• Dental insurance.
• Vision plan.
• 401k plan.
• Life insurance.
• Paid vacation.
• Paid sick leave.
• Paid holidays.
• Tuition reimbursement.
• 20% housing discount at BLT Properties.