Pack Member

About the Company

Bark Away is a premium dog care company that is part of Digs Dog Care. It offers DayPlay, Overnight Stays, Grooming, and Training. The company believes every pup deserves to feel safe, loved, and at home, and every team member plays a real role in making that happen. Employees participate in a shared ownership program, giving them a stake in the business.

About the Role

Pack Members are the heart of the daily experience at Bark Away, responsible for hands‑on supervision, safety, and care of every dog in the daycare and boarding programs. The role requires genuine love for animals, sharp observational skills, and the ability to stay calm and proactive in a fast‑paced environment. Pack Leaders maintain facility cleanliness, monitor dog health and behavior, and promptly communicate any concerns to their supervisor, embodying the Bark Away and Digs standard of treating every pup like family.

Responsibilities

• Ensure the safety and well‑being of all daycare and boarding dogs using proper handling techniques.
• Monitor and proactively address dog health and behavior; report any concerns to your supervisor immediately—zero tolerance for non‑approved handling methods.
• Deliver a hospitality‑first experience by engaging warmly with every dog and making each visit feel welcoming and stress‑free.
• Keep play areas and accommodations clean, including clean‑up of bodily functions and proper use of cleaning chemicals.
• Follow all feeding, medication, exercise, and allergy protocols for every animal in care.
• Sanitize bedding, dishes, toys, and accessories; restock supplies as needed.
• Assist with lobby customer relations, ensuring pet parents feel informed and at ease.
• Assist with grooming tasks (bathing, brushing, drying).
• Pitch in on additional tasks that contribute to overall culture, pet wellbeing, and hospitality experience.
• Work respectfully with teammates and maintain a positive, professional attitude at all times.

Qualifications

• Knowledge of basic dog behaviors and body language.
• Familiarity with kennel operations and animal care.
• Strong communication skills (written and verbal).
• Ability to handle animals safely and confidently, including large/giant breed dogs.
• Strong attention to detail.
• Ability to follow directions closely (written and verbal).
• Strong ability to work independently and as part of a team.
• Ability to remain calm and level‑headed with a pleasant demeanor.
• Physically able to lift up to 50 lb., bend, and stand or walk for long periods.
• Comfortable working indoors and outdoors with dogs of all sizes and temperaments.
• Available for flexible scheduling, including holidays and weekends.

Growth Path

• Demonstrate readiness for Pack Leader 2 by consistently and reliably meeting all job duties.
• Set an example for attendance standards by consistently arriving on time and ready to work.
• Exhibit exceptional attention to detail and effective communication with peers and supervisors.
• Show interest in taking on new responsibilities and proactively learn new skills.
• Uphold LFKC’s Code of Conduct and positively contribute to team culture and teamwork.

Benefits

• Dental and vision benefits begin shortly after start date.
• Eligibility for a 401(k) with up to 4 % company match after 90 days.
• Medical benefits and paid time off become available to full‑time teammates after 6 months.
• Eligibility to join the DigIn Shared Ownership Program after one year.
• Discounted DayPlay for teammates at many locations.