PACE Scheduler

About the role

The PACE Scheduler provides administrative support to the PACE Center, which encompasses the clinic and/or day center. This role handles a variety of scheduling and associated administrative duties to ensure appointments are scheduled timely and efficiently, ensures accurate record keeping, and complies with required regulations.

The Program of All-Inclusive Care for the Elderly (PACE) is a unique care model designed to help older adults remain safe and independent in their own homes. This role offers relationship-based care with real impact, building long-term connections with participants and supporting them through all stages of care. It is a meaningful alternative to traditional inpatient or facility-based care, with a team-driven, preventive focus that collaborates closely with physicians, social workers, therapists, and other clinicians in a proactive care model.

Responsibilities

• Collaborate with PACE Leadership, Clinic Staff, and IDT members to ensure participants’ scheduling needs are met.
• Ensure participant care needs are met by responding to community specialist appointment requests and scheduling team participants as quickly and efficiently as possible.
• Communicate professionally and courteously with community providers/specialists and associated staff, as well as PACE staff.
• Ensure all needed documentation associated with scheduled appointments is provided to community providers/specialists.
• Correctly enter data in participants’ electronic medical record.
• Coordinate transportation needs for scheduled community provider/specialist appointments.
• Receive information from PACE Clinic Providers regarding community provider/specialist appointment needs and schedule PACE participants accordingly, utilizing the electronic scheduling system.

Requirements

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Minimum of 1 year scheduling and/or administrative experience in the health care field preferred.
• Excellent verbal and written communication skills.
• Excellent documentation and organizational skills, including time management, multitasking, and prioritizing.
• Exhibit self-direction, independent judgment, discretion, and ability to work with multiple teams.
• Strong computer knowledge in MS Word, Excel, and Outlook, and the capability to learn additional software, as needed.
• Medical terminology background preferred.
• CPT code knowledge preferred.

Benefits

• Competitive pay.
• Medical, dental, vision, and life insurance.
• Retirement plan with company match.
• Wellness programs to support mind and body.
• Industry-leading PTO: 5+ weeks to rest, recharge, and live your Full Life.
• CEU support, tuition reimbursement, and advancement opportunities.