PACE ENROLLMENT SPECIALIST

Summary of Position

The Enrollment Specialist holds primary responsibility for orienting potential participants and community partners about NEMS Program of All-Inclusive Care for the Elderly (PACE) and intaking new enrollments for the program.

Essential Job Functions

• Serves as the first point of contact and liaison between the PACE Interdisciplinary Team and potential participants and referral sources.
• Provides clear and concise information about PACE.
• Gathers all necessary information and answers questions while providing education about available services.
• Determines enrollment eligibility through screening, phone intake, and education.
• Determines potential service needs and assists with the enrollment process.
• Identifies and documents medical and social indications of new PACE participant to establish care needs at initial enrollment.
• Affords assistance and oversight to the enrollment of participants through the level of care (LOC) process.
• Works as part of a team to educate referral sources and potential participants and their caregivers on the benefits of NEMS PACE.
• Provides tours of the PACE Center to potential participants and family caregivers while expounding on and highlighting the services provided.
• Presents all approved and enrolling cases to the Interdisciplinary Team.
• Identifies, develops, and maintains relationships with potential PACE referral sources, including medical providers, community organizations, and others.
• Affords assistance and oversight to the enrollment of participants through the level of care (LOC) process.
• Works as part of a team to educate referral sources and potential participants and their caregivers on the benefits of NEMS PACE.
• Provides tours of the PACE Center to potential participants and family caregivers while expounding on and highlighting the services provided.
• Presents all approved and enrolling cases to the Interdisciplinary Team.
• Identifies, develops, and maintains relationships with potential PACE participants who call, email, and/or visit NEMS PACE to support enrollment goals.
• Interacts professionally and respectfully with older adults, including those with cognitive decline and/or physical disabilities.
• Identifies targeted areas for marketing campaigns and outreach education and builds relations with potential referral sources.
• Collects all patient demographic information and required paperwork throughout the enrollment process within the designated timeframe.
• Utilizes Epic appropriately and efficiently and serves as content and workflow expert for resolving issues and proposing solutions in Epic.
• Performs other job duties as required by manager/supervisor.

Qualifications

• At least one year of experience in sales or community outreach
• Current BLS and First Aid required
• Preferred Bachelor’s degree, preferably in Healthcare, Social Sciences, Business, or a related field
• Minimum one year of experience working with a frail and/or older adult population
• Experience giving community presentations
• Minimum one year of experience working with older adults and their families in a healthcare or community agency setting preferred
• Minimum one year of experience in health care
• Language: Must be able to fluently speak, read and write English. Fluency in Chinese (Cantonese and/or Mandarin) is required. Fluency in other languages is an asset.