P2P Systems Admin

About the Role

The P2P Systems Administrator is responsible for the administration, support, and optimization of enterprise Procure-to-Pay (P2P) systems. This role partners with Procurement, Accounts Payable, business stakeholders, and IT teams to ensure P2P applications effectively support business operations and drive process improvements.

Key Responsibilities

• Serve as the primary functional support resource for P2P applications, troubleshooting system, user access, and ordering issues.
• Gather, document, and translate business requirements into system solutions and functional designs.
• Evaluate and implement system enhancements to meet evolving business needs.
• Lead testing efforts, including UAT and regression testing, and document test cases and results.
• Support production releases by following established change management processes.
• Collaborate with Procurement and AP teams to support requisitions, purchase orders, receipts, invoices, and supplier management.
• Resolve user issues, manage incident tickets, and coordinate with technical teams on issue resolution.
• Maintain supplier and system master data.
• Create and maintain process documentation, workflows, and user guides.
• Support audits, system maintenance, upgrades, and patching activities.

Qualifications

• Bachelor's degree in Information Technology, Business, or related field preferred.
• 7+ years of professional experience in business systems or application support.
• 5+ years of hands-on experience with Coupa.
• Strong understanding of Procure-to-Pay processes and Accounts Payable workflows.
• Experience with system implementation lifecycles, including requirements gathering, design, testing, deployment, and support.