P2P Process Improvement Lead

About the role

This job leads technical projects within the functional systems and technology platform, integrating business and functional priorities. It ensures strategic alignment with business objectives and manages platform integrity. The role operates with broad expertise, driving improvements and solving complex organizational challenges.

Responsibilities

• Serving as the primary technical point of contact for the functional systems and technology platform within the department
• Providing subject matter expertise on platform changes, capabilities, and organizational policies and procedures
• Conducting thorough reviews of technical solutions to ensure they align with business requirements and achieving stakeholder agreement on deliverables
• Ensuring the integrity of the functional platform by evaluating the impacts of system upgrades
• Managing relationships with business stakeholders to gather product and technical requirements
• Performing needs analyses for system integrations to meet business objectives
• Managing training initiatives for the introduction of new applications or features
• Assessing and recommending new functionalities from vendor releases for the platform
• Working closely with the quality assurance team to document and account for necessary testing
• Providing input on user experience and participating in technical deployment activities to ensure platform readiness and stability
• Consistent exercise of independent judgment and discretion in matters of significance
• Regular, consistent and punctual attendance; must be able to work nights and weekends, variable schedule(s) as necessary
• Understand our Operating Principles; make them the guidelines for how you do your job
• Own the customer experience — think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
• Know your stuff — be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
• Win as a team — make big things happen by working together and being open to new ideas
• Be an active part of the Net Promoter System — a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
• Drive results and growth
• Support a culture of inclusion in how you work and lead
• Do what's right for each other, our customers, investors and our communities

Requirements

• Bachelor's Degree (preferred; Comcast may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience)
• 10+ years of relevant work experience

Skills

• Business
• Procure-to-Pay
• Process Improvements

Schedule

Must be able to work nights and weekends, variable schedule(s) as necessary.