Owner Relations Property Manager

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, Axiom Hospitality, and PYRAMIDWORKS. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

Welcome to South Seas, a premier resort destination in the Pyramid Global Hospitality portfolio, located on the beautiful shores of Captiva Island, Florida. Featuring 279 guest rooms and over 7,000 sq ft of meeting and event space, South Seas spans 330 acres of coastal beauty, offering a truly unique setting for hospitality professionals. At South Seas, team members have the opportunity to be part of a resort experience unlike any other, surrounded by pristine beaches, a thriving wildlife preserve, and a setting that showcases the best of Southwest Florida.

Our Core Values: Be Authentic, Practice Humility, Cultivate Teamwork, Value Time, Be Trustworthy.

About the role

The Owner Relations Property Manager will direct and coordinate the Property Services Team to maintain unit interiors and common areas to the highest standard of aesthetics and safety; coordinate unit maintenance and renovation with unit owners and vendors, and recruit new units into the Resort's rental and/or lease program.

Responsibilities

• Coordinate, organize and direct all Owner Services functions by acting as a liaison between owners and the resort in maintaining good condition of units participating in the rental and lease programs.
• Responsible for the interior condition and standards of furnishings of assigned units.
• Coordinate maintenance and housekeeping issues with appropriate departments to maintain unit condition.
• Conduct inspections of assigned homes in the Home Inspection Program twice per month and render required reports to the owners.
• Be totally familiar with all aspects of the various contractual agreements available to resort owners.
• Maintain a comprehensive, working knowledge of all Owner Services and resort policies and procedures as well as the operating policies of those departments supporting owner interests: such as Accounting, Maintenance, Housekeeping and Association Management.
• Establish and maintain credible and professional rapport with owners by frequent and timely communication, problem solving resolution, and professional services.
• Keep the Director of Owner Services appraised of owner concerns and conflicts, systematic or recurring problems or observations to improve service or remedy hazardous conditions on the resort.
• Be an active and contributing member of the resort management team and Quality Assurance team.
• Support the resort's Safety and Resource Management programs.
• Perform special projects and other responsibilities as assigned.
• Participate in task forces and committees as requested.

Requirements

• High School Diploma or GED required.
• Some college or vocational‑tech training preferred.
• 2‑5 years of employment in a related position, property management.
• Must have a valid driver's license and be legally authorized to work in the United States.
• Must complete background screening.

Skills

• Requires advanced knowledge of the hospitality and property management fields.
• Requires considerable working