Owner Relations Manager
CoralTree Hospitality · Eagle Mountain, UT · 3 wk ago
Business Development$75k/yrFull-time
We need to output HTML fragment with sections: About the role? Actually the posting includes "About The Stelle" and "About The Position". The instructions: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Do NOT repeat the job title as a heading. So we need headings for sections that have content. Likely sections: About the role (maybe combine About The Stelle and About The Position?), Responsibilities, Qualifications, Benefits, Working Conditions and Schedule (maybe Schedule?), Pay (Salary Range). Also maybe "Leadership Quality Assurance and Manager on Duty" could be part of Responsibilities? But we should follow headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We need to include sections only when posting has real specific content. So we need to extract content for each.
- About the role: Could be description of position: "The Owner Relations Manager is the trusted liaison..." That's from About The Position. Also maybe include about The Stelle? But "About the role" likely refers to position description. We'll put that paragraph(s) under
inside
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Do NOT repeat the job title as a heading. So we need headings for sections that have content. Likely sections: About the role (maybe combine About The Stelle and About The Position?), Responsibilities, Qualifications, Benefits, Working Conditions and Schedule (maybe Schedule?), Pay (Salary Range). Also maybe "Leadership Quality Assurance and Manager on Duty" could be part of Responsibilities? But we should follow headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We need to include sections only when posting has real specific content. So we need to extract content for each.
- About the role: Could be description of position: "The Owner Relations Manager is the trusted liaison..." That's from About The Position. Also maybe include about The Stelle? But "About the role" likely refers to position description. We'll put that paragraph(s) under About the role
.
- Responsibilities: list of duties. We have bullet-like paragraphs under Responsibilities heading. We'll convert each bullet into
- . Need to preserve all substantive info. The responsibilities section includes multiple sub-sections: Owner Relationships and Rental Program, Residence Operations and Communication, Leadership Quality Assurance and Manager on Duty, Pre-Opening Priorities. We'll combine all bullet points into a single list? Probably better to keep as list items; each sentence could be an item. But we need to preserve detail; we can break into items per bullet. The original text uses sentences; we can split by sentences. However we must not invent or summarize away detail. We'll keep each sentence as
- . Ensure we don't lose any content.
- Requirements: Not explicitly a heading; but there is "Qualifications" section. Could map Requirements to Qualifications? The instruction list includes Requirements as possible heading. But we have "Qualifications" heading. We'll treat Qualifications as the section for qualifications. Requirements maybe not present; we can skip Requirements if no specific content separate from Qualifications. However there is "Qualifications and Experience" subsection. We'll put that under
Qualifications
. Also there is "Working Conditions and Schedule" which could map to Schedule. Also there is "Benefits". Also Pay (Salary Range). Also maybe Skills? There's a mention of skills within Qualifications; but we could create a Skills section if there is explicit skill list. The Qualifications includes "Strong written, verbal, financial, analytical, organizational, and problem-solving skills". Could be placed under Skills. But we already have Qualifications; maybe better to follow instruction: Use headings as appropriate. Since we have Qualifications content, we can put that under Qualifications. Skills maybe not needed separate. But we could still include Skills if we extract skill list. However instruction: Prefer a few substantive sections over many thin ones. So we likely combine Qualifications and Skills into Qualifications. We'll not create Skills heading unless there is explicit skill list separate. There's not. - Benefits: we have a Benefits paragraph. We'll put underBenefits
with- items.
- Pay: Salary Range: "$75,000 - 85,00/yr. + potential of up to 10% bonus". Note there is a typo: 85,00/yr. We'll preserve as is. We'll put under
Pay
with. - Schedule: Working Conditions and Schedule section includes schedule flexibility etc. We'll put under
Schedule
withor
- ? It's prose; we can use
- . Ensure we keep punctuation.
Now Qualifications: we have "Qualifications and Experience" subsection plus maybe "Working Conditions and Schedule" separate. We'll put qualifications content under
Qualifications
as- items. Qualifications text: Qualifications and Experience At least five years of progressive experience in luxury hospitality, branded residences, condominium hotels, private residences, private clubs, property management, owner relations, or a comparable high-touch environment. Demonstrated success managing relationships with affluent or high-profile clients with discretion, diplomacy, and sound judgment. Strong written, verbal, financial, analytical, organizational, and problem-solving skills, including the ability to explain complex operational or financial matters clearly. Ability to interpret and administer agreements, policies, and procedures consistently and recognize when executive, legal, or accounting guidance is required. Proficiency with Microsoft 365 and experience with, or the ability to quickly learn, In
. We also need to include any other metadata like Job ID etc? Not present. We'll ignore boilerplate: EEO, etc. We must not include navigation, cookie, legal, EEO, equal-opportunity, scam-warning boilerplate, duplicated lines, application instructions. So we remove the EEO paragraph, etc. We need to preserve all substantive information. So we need to include everything from About The Stelle, About The Position, Responsibilities (all sub-sections), Qualifications (including Working Conditions and Schedule? Actually schedule is separate), Benefits, Professional Standards? The instruction says to remove boilerplate; Professional Standards maybe not boilerplate but is part of posting. Should we keep? It's not in the heading list but could be included under maybe "About the role" or as a separate section? The instruction says use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says use those for those specific headings. It says "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It implies we should use those headings for those sections if present. It doesn't say we cannot have other headings, but likely we should stick to those. Professional Standards could be considered part of About the role or Responsibilities? Might be omitted if not fitting. But we must preserve ALL substantive information; we cannot drop it. So we need to incorporate that content somewhere. Could add a
Professional Standards
but not in the list. However the instruction says "usefor section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." The "e.g." suggests those are examples, not exclusive. So we can add other headings if needed. But they said "Prefer a few substantive sections over many thin ones." So maybe we can incorporate Professional Standards into About the role or Responsibilities. It's about expected behavior; could be part of About the role. We'll add a paragraph under About the role after the description. Similarly, "Working Conditions and Schedule" we already have Schedule; we could also include working conditions details there. We need to ensure we don't repeat job title as heading. The job title is Owner Relations Manager. We'll not use that as heading. Now let's extract content. About The Stelle: description of hotel. We'll include that under About the role? Actually About the role is about position, not hotel. But we could include hotel description as part of About the role? Might be weird. Perhaps we should have a section "About the Stelle" but not in list. However we could treat that as part of About the role? The instruction says use
for section headings (e.g. About the role...). It doesn't forbid other headings, but we should prefer few sections. We could combine About the Stelle and About The Position under About the role? Might be okay. But we need to preserve all substantive information; we can include hotel description as a paragraph under About the role before the position description. Let's craft:
About the role
The Stelle is a luxury boutique hotel within the SkyRidge community, less than two miles from Deer Valley East Village, opening late summer 2027. Its 67 individually owned residences comprise 84 sellable hotel keys, ranging from studios to three-bedroom suites. The resort will offer highly personalized hospitality, three food and beverage experiences, Elara Spa, ski valet, and access to an adjacent nine-hole golf course, clubhouse, equestrian center, and extensive mountain trails.
The Owner Relations Manager is the trusted liaison between The Stelle and its residence owners. This senior individual contributor delivers highly personalized service while protecting the integrity of the rental management program and the operational and financial interests of owners and the resort. The role coordinates across hotel departments to ensure owner matters are handled accurately, discreetly, and with consistent follow-through.
The Owner Relations Manager is expected to maintain a polished professional presence and uphold the highest standards of confidentiality, integrity, fairness, and discretion. The position must comply with resort policies, safety requirements, data-security practices, applicable laws, and the terms and procedures governing The Stelle’s residence and rental management program.
Now Responsibilities: we need to list all bullet points. Let's extract sentences from Responsibilities section: Original: Responsibilities Owner Relationships and Rental Program Serve as the principal day-to-day contact for residence owners, authorized family members, and representatives. Develop detailed owner profiles, preferences, residence-use patterns, communication expectations, and service histories. Anticipate owner needs and coordinate tailored arrivals, departures, special occasions, and resort experiences with operating teams. Explain rental-program processes, owner-use provisions, residence availability, charges, and statement components clearly and consistently without providing legal, tax, or accounting advice. Coordinate owner stays, rental-block dates, authorized access, and program requirements in accordance with the Rental Management Agreement and established procedures. Research owner questions involving revenue, distributions, fees, housekeeping, maintenance expenses, and statement activity with Finance, Revenue Strategy, and Reservations. Residence Operations and Communication Coordinate residence readiness for owner arrivals and rental occupancy, including inspections, housekeeping, maintenance, amenities, access, and preference fulfillment. Track residence deficiencies, damage, repairs, replacements, warranties, approvals, and completion timelines; provide proactive owner updates. Administer owner, authorized-user, and vendor access procedures while protecting owner identity, privacy, keys, credentials, and after-hours entry. Maintain accurate owner records and prepare regular reports on open matters, service recovery, residence condition, rental-program questions, risks, and trends. Coordinate with condominium association management and resort leaders on owner communications, governing-document requirements, common-area matters, and residence issues affecting hotel operations. Apply program requirements equitably and diplomatically, balancing owner advocacy with the resort’s contractual, operational, and commercial responsibilities. Leadership Quality Assurance and Manager on Duty Model The Stelle’s culture, luxury service standards, integrity, accountability, and commitment to personalized hospitality. Maintain knowledge of Preferred Hotels and Resorts standards and operating requirements and serve as the property’s Loyalty Ambassador. Assist with hotel, service quality-assurance, operational, and safety audits, including preparation, inspections, documentation, standards verification, corrective-action planning, and follow-up. Participate in the hotel Manager on Duty program during assigned weekdays and periodically serve as Weekend Manager on Duty according to the leadership rotation. While on duty, provide visible property-wide leadership, conduct walkthroughs, monitor readiness, address guest or owner concerns and service-recovery needs, and escalate significant incidents appropriately. Pre-Opening Priorities Help establish the owner-relations operating model, service standards, communication protocols, escalation paths, and cross-departmental workflows. Build owner and residence profiles, onboarding materials, readiness checklists, owner-stay procedures, statement-inquiry processes, and issue-tracking systems. Translate the Rental Management Agreement into practical operating procedures with the General Manager and relevant resort departments. Support residence inspections, punch-list coordination, operational acceptance, transition from development and sales, recruitment, orientation, and team training. We'll turn each sentence into - . Ensure we keep punctuation.
Now Qualifications: we have "Qualifications and Experience" subsection plus maybe "Working Conditions and Schedule" separate. We'll put qualifications content under
- items.
- Pay: Salary Range: "$75,000 - 85,00/yr. + potential of up to 10% bonus". Note there is a typo: 85,00/yr. We'll preserve as is. We'll put under