Owner Relations Specialist

About the role

Responsible for office clerical work performed under supervision and according to specific routines and policies. Duties include updating system information, assisting with incoming physical mail, processing and closing cases in Salesforce, printing and mailing documents, and general department support. Under supervision, may assist with analytical work as well, including agreement setups in QLS, project tasks, administration of Land and Land Admin software, and maintenance of digital filing systems. This role may serve on the Owner Relations team or the COE team; specific duties vary by team assignment as outlined below.

Responsibilities

• Updating system information
• Assisting with incoming physical mail
• Processing and closing cases in Salesforce
• Printing and mailing documents
• General department support
• Under supervision, may assist with analytical work, including agreement setups in QLS, project tasks, administration of Land and Land Admin software, and maintenance of digital filing systems
• Owner Relations Team duties
  • New owner set-up and changes to existing owners in Owner Master as requested
  • Owner research related to escheat and returned mail