Owner Relations Manager

Key Responsibilities

• Engage with property owners via phone, email, text, and in-person meetings to understand their goals and preferences.
• Develop and maintain strong relationships with owners built on trust, professionalism, and responsiveness.
• Oversee the onboarding of new owners and properties, ensuring a smooth and thorough transition process.
• Review and assess monthly owner statements to ensure accuracy and transparency.
• Conduct routine property inspections to verify maintenance standards and guest readiness.
• Collaborate with Operations, Housekeeping, and Maintenance teams to resolve issues and share property-specific needs.
• Partner with the Revenue Management team with data gathering and performance insights to optimize property performance.
• Assist with offboarding, focusing on retention first while maintaining professionalism.
• Maintain accurate records of owner and property communication.
• Uphold and promote our company’s culture, mission, and core values in every interaction.

Required Qualifications

• 2+ years of professional experience, property management and hospitality experience is preferred.
• Excellent interpersonal and communication skills, both written and verbal.
• A positive, self-motivated individual who thrives in a fast-paced environment.
• Strong organizational and problem-solving abilities.
• Comfortable managing multiple accounts and priorities simultaneously.
• High level of professionalism, discretion, and attention to detail.
• Able to work independently and collaboratively in a fast-paced environment.
• Knowledge of revenue management and market conditions is a plus.

Compensation, Benefits, & Schedule

• Annual Salary: $55,000 - $75,000 based on experience.
• Benefits: Paid time off, Health, Dental, and Vision insurance, Retirement benefits or accounts, Life insurance, Long term and Short term disability insurance, Employee recognition programs, Commuting/travel assistance, Workplace perks such as recreation activities, food and coffee, and flexible work schedules.
• Schedule: Full Time, Monday-Friday 9am-5pm with potential for some weekend work, handling on call shifts when needed.