Property Relationship Manager

About the role

Full-time, permanent position located in our city centre Edinburgh office. Standard workweek of 35 hours, Monday to Friday from 9am to 5pm.

What the job involves

• Managing day-to-day maintenance requests whilst delivering a high standard of customer service over the phone, emails and any other internal software from Landlords, Tenants and Contractors.
• Understanding Landlord and Tenants responsibilities when managing the day-to-day requests so we can be clear to customers around their responsibilities for the property.
• Ensuring maintenance issues are logged and managed effectively in a timely manner.
• Have strong negotiation skills to resolve conflict.
• Working with the senior coordinators, team leaders and contractors to ensure individual KPIs are achieved and escalate any issues when appropriate.

Requirements

• Previous Property Management, or industry related experience preferred, but not essential.
• Can demonstrate strong sales negotiation skills and be very competent in resolving conflict and potential disputes – both written and verbal.
• A positive, proactive attitude, with a strong customer service focus.
• Meticulous attention to detail and confident at relaying information.
• Process driven, with efficient administration and organisational skills.
• Ability to problem solve, be calm under pressure and a track record of exceeding client expectations.
• You must have the current legal right to work in the UK.

Benefits

• Smart spending app with discounts at over 900 retailers.
• Wellbeing centre with resources for physical, financial, and mental health.
• Employee Assistance Programme offering free counselling support sessions.
• Smart Tech Scheme for gadgets and appliances.
• Cycle2Work Scheme.
• Enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
• Competitive base pay aligned with market value, plus incentivised commission and performance bonuses for most roles.
• Celebrations for length of service.
• Pension scheme.
• Funding for professional qualifications.
• Company social events.