Relationship Manager

About the role

Trio Workforce Solutions is a leading provider in workforce management, formed in 2025 to unify the expertise of American Health Staffing Alliance and American Health Staffing Group. The company focuses on delivering a smarter, more transparent, and more efficient approach to workforce management, supported by proprietary solutions like Trio VMS, Trio Programs, and Trio Shifts.

Responsibilities

• Serve as a day-to-day client contact for assigned accounts, supporting communication, responsiveness, and relationship continuity.
• Participate in client calls, job intake discussions, and ongoing updates related to requisitions, submissions, and candidate status.
• Ensure client requests and expectations are clearly communicated to internal teams and reflected in fulfillment execution.
• Build working knowledge of client preferences, program structure, and service expectations.
• Fulfillment Coordination & Service Delivery
• Coordinate fulfillment execution for assigned accounts by partnering with recruiters and operational support teams.
• Monitor requisition activity, submission pipelines, and fulfillment progress to ensure priorities are aligned to client demand.
• Support offer, extension, onboarding, and assignment confirmation workflows to ensure timely completion and clear communication.
• Identify risks to fulfillment timelines and proactively coordinate solutions with internal partners.
• Workflow Management & Issue Resolution
• Manage multiple requisitions and account needs simultaneously while meeting service level expectations.
• Resolve routine client issues (submission delays, documentation questions, process clarification) and escalate appropriately when needed.
• Track open items, next steps, and client feedback to ensure consistent follow-through.
• Reporting, Documentation, & System Accuracy
• Maintain accurate, real-time updates in ATS, VMS, CRM, and related systems.
• Support performance tracking by maintaining key account metrics (submission activity, fulfillment progress, service delivery timelines).
• Ensure account documentation, notes, and communications are documented consistently to support transparency and continuity.
• Follow compliance and confidentiality standards when handling client and candidate information.
• Cross-Functional Collaboration
• Partner closely with recruiters, credentialing, payroll, and account operations teams to support strong client outcomes.
• Support alignment across teams by reinforcing client priorities, timelines, and service expectations.
• Participate in team meetings, training, and process improvement initiatives.

Requirements

• Required: High School Diploma or GED
• Preferred: Bachelor’s degree coursework in Business, Communications, Human Resources, or a related field.
• Required Experience: 3–5 years of experience in staffing, account support, client services, recruiting coordination, or workforce operations.
• Experience working in fast-paced, deadline-driven environments supporting multiple priorities.
• Demonstrated experience communicating professionally with external customers/clients and internal teams.
• Experience supporting service delivery outcomes and managing follow-through across multiple stakeholders.
• Experience using digital systems (ATS, VMS, CRM, or comparable platforms) with strong attention to detail.

Qualifications

• Experience in healthcare staffing, professional services staffing, or workforce solutions.
• Experience supporting client accounts with measurable service delivery metrics.
• Familiarity with VMS platforms and client program structures.
• Experience preparing or supporting performance reporting and client-facing updates.

Skills

• Strong communication and interpersonal skills.
• Attention to detail and ability to manage multiple tasks simultaneously.
• Ability to work independently and with a team.
• Proficiency in digital systems (ATS, VMS, CRM, or comparable platforms).

Benefits

Trio Workforce Solutions offers a competitive benefits package that includes health insurance, retirement plans, and paid time off.

Pay

The expected base salary range for this position is $70,000 to $85,000 annually. The final compensation offered will be determined based on a number of factors, including but not limited to skills, qualifications, experience, and location.

Schedule

This role is hybrid for candidates located within a reasonable commuting distance to our Edmond, OK or Frisco, TX offices. Candidates outside a reasonable distance from either office are eligible for a fully remote arrangement.