Owner Relations Agent - 26291

Description

The energy industry is changing fast. But we've continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations.

Performance Objectives

• Answer incoming owner relations calls regarding various issues, including revenue, land, division orders, JIB, A/R, and A&P.
• Log owner inquiries in a case tracking system and follow up on outstanding unresolved inquiries.
• Respond promptly to companies' needs and add value by building relationships and trust through client interactions and managing difficult or emotional situations.
• Ensure responses and manner are accurate, timely, and friendly.
• Manage emotions (calm, non-defensive, respectful).

Cross-training

Participate in Cross-training to develop new skills, expand knowledge, and improve the business and customer experience.

Competitive Candidate Profile

• Demonstrated ability to manage multiple tasks and clients.
• Ability to multi-task between several critical client situations at the same time.
• Professional interface with clients over the phone or through email.
• Strong self-motivation and ability to work independently or with a team.
• Strong organizational skills, sets priorities, and meets deadlines.
• Excellent written, oral, and interpersonal communication skills.
• 2-5 years of industry-related experience and/or training in the field of revenue accounting and/or land, JIB, A/P, regulatory, marketing, or production.
• Proficiency in all Microsoft Office applications and various oil and gas software programs.
• High School degree or equivalent.

Enverus Offers

• Comprehensive Benefits To Our Employees To Include:
• Medical
• Dental
• Vision
• Income Protection (disability, life/AD&D, critical illness, accident)
• Employee Assistance Program (EAP)
• Healthcare Spending Account (HSA)
• Commute
• Lifestyle & Wellbeing Program
• Pet Insurance