Owner Relations Agent - 25270

About the role

At Enverus, we’re committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world. We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we’re helping our customers make better decisions that help provide communities around the world with clean, affordable energy.

The energy industry is changing fast, but we’ve continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem—from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations.

Responsibilities

• Answer incoming owner relations calls regarding various issues, including revenue, land, division orders, JIB, A/R, and A&P.
• Log owner inquiries in a case tracking system and follow up on outstanding unresolved inquiries.
• Respond promptly to companies' needs and add value by building relationships and trust through client interactions, while managing difficult or emotional situations.
• Ensure responses are accurate, timely, and friendly.
• Manage emotions (calm, non-defensive, respectful).
• Participate in cross-training to develop new skills, expand knowledge, and improve the business and customer experience.

Requirements

• Demonstrated ability to manage multiple tasks and clients.
• Ability to multi-task between several critical client situations at the same time.
• Ability to professionally interface with clients over the phone or through email.
• Strong self-motivation and the ability to work both independently or with a team.
• Strong organizational skills, sets priorities, and meets deadlines.
• Excellent written, oral, and interpersonal communication skills.
• 2-5 years of industry-related experience and/or training in revenue accounting, land, JIB, A/P, regulatory, marketing, or production.
• Proficiency in all Microsoft Office applications and various oil and gas software programs.
• High school degree or equivalent.

Benefits

• Medical, dental, and vision coverage.
• Income protection (disability, life/AD&D, critical illness, accident).
• Employee Assistance Program (EAP).
• Healthcare Spending Account (HSA) and commuter benefits.
• Lifestyle and wellbeing program.
• Pet insurance.