Overnight Village Hotel Public Area Attendant - Reserve

Starting pay range for this position begins at $16.32/hour and is based on qualifications and relevant experience above the minimum requirements.

About the role

The Public Area Attendant will maintain and clean public areas within Biltmore standards at the Village Hotel on Biltmore Estate and offer exceptional guest service.

Responsibilities

• Upkeep and presentation of bathrooms, hallways, employee areas, pool area, terraces, verandas, fitness center, etc.
• Dusting, vacuuming, polishing furniture, and sanitizing bathrooms
• Floor care, ash urn maintenance, outdoor furniture care, and pool supply replenishments
• Deep cleaning projects within assigned areas
• Clean public areas in accordance with departmental standards, maintaining exceptional level of detail
• Proper and safe use of all chemicals, tools, and equipment
• Clean floors, windows, mirrors, glass, and furniture to standards; dust pictures and other items throughout the hotel
• Maintain cleanliness, sanitation, supplies, and care of elevators, drinking fountains, all guest and staff bathrooms, and outdoor areas including veranda, entrance, and terraces
• Keep pool area clean, safe, and linens replenished for guests
• Remove and maintain trash receptacles; maintain, clean, and replenish fitness center area
• Keep cart stocked and clean
• Offer guests assistance as required

Requirements

• Previous experience in a similar custodial, janitorial, or housekeeping position is preferred
• Previous experience in an upscale or luxury hotel or resort is ideal
• Commitment to delivering world-class guest service and ability to work successfully as part of a dynamic, guest-service-oriented team
• Outstanding attention to detail and ability to perform essential job functions with speed and accuracy
• Strong organizational and time management skills
• Ability to safely handle and operate small commercial cleaning equipment, chemicals, solutions, and treatments
• Proactive with the ability to take initiative as appropriate
• Ability to anticipate and understand guest needs
• Ability to work independently and under deadlines, and exercise good judgment

Physical Requirements

• Lift, carry, push, and pull 25–50 pounds frequently
• Ability to climb stairs and ladders
• Endure various physical movements throughout work areas and over the duration of the work shift, such as kneeling, bending, stooping, and reaching overhead
• Ability to work in an environment that may include:
  • Variable conditions and noise levels
  • Outdoor environments with fluctuations in temperature and weather conditions
  • Exposure to fumes, dust, chemicals, and moving mechanical parts

Schedule

Generally 11:00 PM – 7:30 AM. This is a flexible, on-call reserve position scheduled based on business needs and operational volume. Reserve employees typically work anywhere from 40–999 hours per year, depending on demand.