Overnight In Room Dining Server

About the role

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States. We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Responsibilities

• Consistently offer professional, friendly and engaging service
• Assist guests regarding menu items in an informative and helpful way
• Have full knowledge of all beverage lists
• Deliver food and beverage in a timely and accurate manner
• Pick up orders efficiently from the kitchen
• Check outgoing orders for quality and accuracy of set up
• Have full knowledge of all menu items, garnishes, contents and preparation methods
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned
• Follow daily assigned employee shift side work.
• Double check every order before delivery.
• Double check all VIP orders with your Manager on duty
• Immediately communicate all special guest needs to your Manager on duty.
• Paces all In Room Dining order distribution and deliveries to our standards
• Monitor order/food pick-up/tray assembly/delivery time.
• Compile trip report logs.
• Assist with amenity delivery.
• Assist coordinating removal of IRD equipment from guest rooms and public areas and sorting out all retrieved condiments and equipment’s and stored accordingly.
• Assist inspecting hotel hallways/landings for Room Service equipment.
• Maintain departmental requisitioned supplies properly stored and organized.
• Follows hotels cleanliness guides
• Uphold uniform and grooming standards.

Requirements

High School Diploma and previous Food and Beverage experience in a fast paced, luxury hospitality setting required.

Qualifications

• Previous Point of Sale System experience preferred
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Benefits

• Paid time off
• Medical, Dental and Vision Insurance
• 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in