Overnight Guest Experience & Safety Manager

About the role

Drift Palm Springs is looking for an Overnight Guest Experience & Safety Manager to oversee the guest experience, safety, and nightly operations of the hotel.

Responsibilities

• Welcome and assist guests arriving overnight
• Respond to guest requests and resolve issues professionally
• Conduct regular property and security rounds
• Monitor guest and public areas to ensure safety and security
• Auxiliary overnight check-ins and check-outs
• Complete nightly audit and reservation preparation tasks
• Communicate with remote guest services teams and hotel leadership
• Respond to emergency situations calmly and professionally
• Troubleshoot minor maintenance and housekeeping requests
• Complete detailed nightly activity reports
• Ensure the hotel is ready for the following day's operations

Requirements

• Prior hotel, hospitality, guest service, security, or customer service experience preferred
• Strong communication and problem-solving skills
• Ability to work independently with minimal supervision
• Excellent judgment and professionalism
• Comfortable using technology, messaging platforms, and hotel systems
• Ability to remain calm under pressure and handle emergencies appropriately
• Strong attention to detail and organizational skills
• Ability to walk the property, climb stairs, and remain active throughout the shift

Qualifications

• Four (4) 10-hour shifts per week
• Overnight schedule
• Weekends and holidays required

Benefits

• Competitive pay
• Medical, Dental & Vision Benefits
• Paid Time Off
• Employee hotel stay discounts
• Unique and beautiful work environment
• Opportunity to work independently and make a meaningful impact on the guest experience
• Join a growing hospitality company with opportunities for advancement

Pay

The pay range for this role is: 25 - 28 USD per hour (Drift Palm Springs)

Schedule

10 Rooms

Palm Springs, CA