Overnight Guest Experience Host

Responsibilities

• Welcome guests to the hotel with a friendly and professional demeanor, providing exceptional customer service throughout their stay.
• Check guests in and out efficiently, processing payments, issuing room keys according to established procedures, and assisting with luggage as needed.
• Answer phones, respond to inquiries, and provide information about hotel facilities, services, and local attractions.
• Handle guest requests and concerns promptly and effectively, escalating issues to management as needed to ensure guest satisfaction.
• Maintain accurate records of guest accounts, including billing information and room assignments.
• Collaborate with other hotel departments to coordinate guest services and ensure a seamless guest experience.
• Aid in concierge services, including making reservations, and providing recommendations for dining and entertainment.

Qualifications

• Previous experience in a customer service or hospitality role preferred.
• Strong communication and interpersonal skills, with a positive and welcoming attitude.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficiency in computer systems and hotel management software.
• Flexibility to work overnight shifts between 11:00 PM and 7:30 AM, including on weekends and holidays.

Benefits

• Health Benefits for you and your dependents
• Paid Vacation, Sick and Holidays
• 401K Plan with Matching Contributions
• Employee Stock Purchase
• Wellbeing Programs
• Tri-Met discount
• Complimentary Meals
• Tuition Reimbursement Program
• Family Bonding Benefits
• Oregon Paid Leave
• Complimentary hotel nights, friends & family discounts at Hyatt properties around the world