Guest Experience Host

Core Responsibilities

• Deliver Performance: Confidently learn, memorize, and deliver scripted dialogue as well as improvised material within the immersive experience space.
• Facilitate Play: Lead guided programming and play-based experiences, including Toy Demos & Guided Play and Leading Crafts or Slime, maintaining high energy and enthusiasm while interacting with all ages.
• Host & Direct: Serve as a Character Host (Mascot Handler) to direct and supervise guest flow, including line management for character meet-and-greets, ensuring safety and efficiency.
• Adapt & Engage: Adapt programming to different age groups and group sizes, modeling playfulness and fun to encourage full guest immersion.

Retail Sales & Customer Experience

• Drive Sales: Achieve sales targets and KPIs by providing best-in-class selling experiences. Engage in conversations with families to introduce them to relevant products and unique items, ultimately leading to purchases.
• Magical Service: Welcome every guest with a custom greeting and bring the CAMP brand to life by performing your own magic door entrance.
• Personal Shopping: Customize personal shopping experiences based on family interests and what they’d like to bring home that day, checking them out at the register, and sharing information on upcoming programs.
• Create Loyalty: Build a repeat customer base by creating a sales culture that is approachable, unique, and tailored to individual customer needs.

Operations, Maintenance, & Team Support

• Setup & Breakdown: Open and close the experience and store spaces, including daily setup, safety checks, and end-of-day breakdown.
• Store Readiness: Assist in merchandising and replenishing the sales floor to ensure the store is fully stocked and always customer-ready.
• Back of House: Assist with Back of House and stock room tasks to ensure organized and efficient store operations.
• Cleanliness & Safety: Uphold safety protocols, perform ongoing cleaning, sanitizing, and resetting of play and retail areas to maintain cleanliness and tidiness.
• Team Collaboration: Communicate customer/store needs to leadership, collaborate with team members to deliver seamless experiences, and contribute to a positive, flexible, and solution-oriented team culture.

Position Details & Requirements

• Compensation: $20.00/hr
• Hours/Availability: Non-exempt part-time position, approximately 5 to 30 hours per week, with daily shifts typically between 6−8 hours. Must be able to work at least one weekend day/week, ideally both. AM and PM shifts available.
• Mandatory Requirements: Must be 18 years of age or older. Must be local to the area. Must be authorized to work in the United States.
• Required Skills: Energy, enthusiasm, and a guest-first mindset. Passion for selling and working with people. Prior experience in retail, child-care, child development/education, or performing arts. Patience, warmth, joy, and humor.
• Physical Demands: Ability to be on your feet for up to 8 hours, continuously moving around the store. Ability to lift and place product up to 45 pounds on shelving at various heights (may involve climbing a ladder).

Employee Perks

• Employee Assistance Program
• 20% off merchandise
• 1.5 x pay on six specific holidays