Guest Experience/Night Manager

Description

Are you passionate about hospitality and eager to work for one of the most recognized names in the industry? Do you aspire to grow your career at a premier hotel in downtown Omaha? If so, the Omaha Marriott at the Capitol District is the perfect place for you!

What will you be doing?

• Build strong guest relationships through authentic interactions, respond promptly to inquiries, and resolve complaints professionally.
• Act as Manager-on-Duty during second/third shifts, supporting supervisory and line staff while maintaining high service standards.
• Enforce hotel policies, handle difficult situations (e.g., noise complaints, guest relocation), and support fellow managers' decisions.
• Maintain hotel safety through regular inspections, incident reporting, and knowledge of emergency procedures and safety protocols.
• Aid with front desk tasks including guest check-in/out, system operation, phone calls, and supply management.
• Complete and review reports (e.g., MOD reports, shift logs), follow up on issues, and inform leadership of safety concerns.
• Be fully knowledgeable of hotel systems and manuals including fire panels, emergency procedures, and operational standards.
• Positive employee relations, uphold grooming and conduct standards, and support team development through effective supervision.

What do you bring to the role?

• A high school diploma required; hospitality degree preferred.
• Minimum 1–2 years of front desk experience; management and cash handling experience preferred.
• Dependable with flexibility to work varied hours, including nights, weekends, and holidays in a 24-hour operation.
• Strong ability to handle guest and employee concerns empathetically and professionally, providing proactive solutions.
• Excellent verbal, written, and listening skills with fluency in English and a pleasant speaking voice.
• Ability to use complex computer systems accurately and maintain proper telephone etiquette.
• Capable of standing, moving, and lifting up to 50 lbs; must be alert to emergency situations.
• Present a professional, well-groomed image and maintain proper workplace etiquette under pressure.
• Strong multitasking, organizational, and supervisory skills, with the ability to meet deadlines and manage multiple responsibilities.

About Us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Benefits

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Marriott worldwide properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa
• Discounted parking and bus pass program
• “Two for one” movie theatre coupons at Marcus Theatres
• Ability to grow your career, and transfer from one property to another
• Paid time off
• Medical, dental, and vision insurance, company-paid life insurance, and an employee assistance program
• 401k with employer match
• Early wage access
• And more!

Equal Opportunity Employer

The Omaha Marriott Downtown is an equal opportunity employer.