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Jobs · Customer Service · Colorado

Overnight Front Office Receptionist - Residences at The Little Nell - On-Site Housing Available

The Little Nell · Aspen, CO · 3 wk ago
On-siteCustomer ServiceFull-time

The Residences at The Little Nell offer exquisite private mountainside homes and guest rooms at the base of Aspen Mountain. Owners and rental guests enjoy exceptional personal service from Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, and unparalleled access to America’s most famous mountain town.

About the role

The Overnight Front Office Receptionist balances daily financial transactions, verifies guest accounts, and ensures accurate reporting for hotel operations. This role combines overnight front desk responsibilities with accounting duties, providing guest assistance while reconciling revenue, processing payments, and preparing financial reports for management. The position is highly autonomous and reports to the Front Office Manager.

Responsibilities

  • Act as Overnight Front Desk Receptionist, Concierge, and PBX Operator as needed
  • Submit and process audits
  • Print and distribute house reports
  • Respond to guest requests throughout the night
  • Assist with guest requests and any guest services
  • Prepare next day arrivals to include keys, itineraries, and registration cards
  • Verify overnight parking charges
  • Ensure wake-up calls are carried out by verifying they have been set on the phone console and making them during the shift
  • Run revenue center detail
  • Roll all expected arrivals and no-shows to the next day
  • Roll hotel date, post room, and tax
  • Other duties as assigned

Requirements

  • High School Diploma or equivalent required
  • 1 year of customer/guest experience preferred
  • Valid Driver’s License
  • Basic industry terminology knowledge
  • Knowledge of company policies and procedures
  • Strong problem-solving and critical-thinking skills
  • Strong attention to detail
  • Active listening and interpersonal skills
  • Ability to act professionally in a fast-paced environment
  • Ability to understand written and verbal English
  • Ability to work independently with minimal supervision
  • Ability to work effectively in team settings

Work Environment & Physical Demands

  • Ability to stand, walk, or be on your feet for extended periods of time; kneeling and bending may be required
  • Regularly work indoors with no adverse conditions
  • Preferred ability to occasionally lift, push, or pull 25 lbs. individually or with assistance

Benefits

  • Health, Dental, and Vision Insurance Programs
  • Flexible Spending Account Programs
  • Life Insurance Programs
  • Paid Time Off Programs
  • Paid Leave Programs
  • 401(k) Savings Plan
  • Employee Ski Pass and Dependent Ski Passes
  • Other company perks

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