Concierge - Residences at The Little Nell

About the Role

The Concierge acts as an ambassador for the hotel and the town by providing expert-level knowledge of the property, its amenities, and offerings. This role involves welcoming and registering guests, presenting statements, checking credit, and collecting payment. The Concierge reports to the Front Office Manager and plays a key role in delivering exceptional guest experiences at Residences at The Little Nell, Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel.

Responsibilities

• Recommend and book activities tailored to guests' ability, skill level, and interests.
• Check guests in and out of the hotel in accordance with established procedures.
• Record guest complaints or problems and notify appropriate staff.
• Assist with ordering and maintaining supplies, ensuring orderliness at the front desk and bell closet.
• Coordinate with other departments to meet daily needs or special requirements for all hotel guests.
• Maintain and settle the cash bank daily.
• Comply with all policies and procedures for the Concierge Department and Aspen One.
• Assist in emergency and security procedures as directed by management.
• Complete tasks and projects delegated by your manager and assist other departments as needed based on business volumes and staffing levels.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED required; bachelor's degree preferred.
• 1 year of concierge or customer service experience required.
• Colorado Notary certification preferred.

Skills

• Intimate knowledge of local mountain activities, town events, and area attractions.
• Understanding of customer preferences and how to meet or exceed them.
• Familiarity with hotel fire and safety procedures.
• Knowledge of hotel services, hours of operation, and daily functions to assist guests with inquiries.
• Excellent verbal and written communication skills for professional interactions with guests, vendors, and staff.
• Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly.
• Active listening and interpersonal skills to personalize the guest experience.
• Ability to maintain professionalism in a fast-paced environment.
• Strong attention to detail.
• Ability to work effectively in team settings and contribute positively to group dynamics.
• Ability to build and maintain relationships with local businesses.

Work Environment & Physical Demands

• Ability to stand, walk, or be on your feet for extended periods; kneeling and bending may be required.
• Regularly work indoors with no adverse conditions.
• Occasionally lift, push, or pull up to 50 lbs. individually or with assistance.

Benefits

This position is classified as either regular full-time or seasonal full-time, with the following benefits:

• Regular Full-Time Benefits:
  • Health, Dental, and Vision Insurance Programs.
  • Flexible Spending Account Programs.
  • Life Insurance Programs.
  • Paid Time Off Programs.
  • Paid Leave Programs.
  • 401(k) Savings Plan.
  • Employee Ski Pass and Dependent Ski Passes.
  • Other company perks.
• Seasonal Full-Time Benefits:
  • Paid Time Off Programs.
  • Paid Leave Programs.
  • Employee Ski Pass and Dependent Ski Passes.
  • Other company perks.

Enrollment dates differ across the various programs.