Overnight Front Office Manager- Hyatt Centric Wall Street, NY

Responsibilities

• Serve as the Manager on Duty during overnight hours, overseeing all hotel operations and ensuring a safe, secure, and exceptional guest experience.
• Complete the nightly audit process accurately and on schedule, including balancing room revenue, taxes, payment transactions, city ledger accounts, house accounts, cash deposits, and credit card reconciliations.
• Review and verify room rates, billing adjustments, refunds, complimentary stays, rebates, and other financial transactions to ensure accuracy and compliance with Hyatt accounting policies.
• Generate, reconcile, and distribute daily financial, operational, and management reports, investigating and resolving any discrepancies before the start of the next business day.
• Monitor and verify all system interfaces, including PMS, POS, and other operational systems, ensuring all overnight processing is completed successfully.
• Handle guest concerns, service recovery situations, and escalated issues with professionalism.
• Conduct routine property inspections to ensure cleanliness, safety, security, and compliance with Hyatt brand standards.
• Respond to emergencies, safety incidents, and security matters in accordance with hotel policies and emergency procedures.
• Cook up overnight communication with Engineering, Security, Housekeeping, and other departments to resolve operational issues efficiently.
• Prepare comprehensive shift reports and pass-on notes to ensure a seamless transition to the morning leadership team.
• Ensure compliance with Hyatt policies, cash-handling procedures, internal controls, labor regulations, and all applicable union contract provisions.
• Aid in training, coaching, and developing overnight colleagues while fostering a positive, accountable, and team-oriented work environment.
• Perform additional duties as assigned to support the operational and financial success of the hotel.

Requirements

• Strong night audit, accounting, and cash-handling experience.
• Prior experience working in a unionized property.
• A solid understanding of collective bargaining agreements, labor practices, and scheduling within a union workforce.